
Associate - Customer Service - Gurugram
2 weeks ago
Responsibilities
- Manage required amounts of inbound and outbound calls basis the daily call volume in a timely manner
- Follow communication scripts" when handling different topics
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to retain products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend coaching and feedback sessions conducted by Team Leader to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Skills Required
- Minimum 1-year previous experience in a customer support role, preferably in Insurance Industry
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices and Ability to multi-task, set priorities and manage time effectively
- A good understanding of working with KPIs and their basic calculation.
- Willing to work for 6 days a week and with 9:00 AM – 6:00 PM shifts.
- University/college degree is required
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