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Virtualization Specialist
2 weeks ago
Virtual Environment Management:
- Provide support for server virtualization platforms such as VMware vSphere, ESXi, and Microsoft Hyper-V.
- Provision, configure, and manage virtual machines (VMs), ensuring they meet organizational performance and security standards.
- Monitor virtual infrastructure for capacity, performance, and stability, performing regular health checks and addressing any alerts.
Troubleshooting and Incident Management:
- Diagnose and resolve escalated issues related to virtualization, such as VM performance issues, connectivity issues, or hypervisor-level problems.
- Handle incident escalations from the L1 team, working with cross-functional teams to address issues impacting virtualized environments.
- Conduct root cause analysis for recurring issues, implementing preventative measures to reduce future incidents.
Performance Optimization:
- Optimize VM configurations (e.g., CPU, memory, storage) to align with application requirements and performance standards.
- Monitor resource utilization and identify opportunities for performance tuning and workload balancing within virtual clusters.
- Assist in capacity planning and scaling of virtual resources based on usage trends and future growth requirements.
Patching and Maintenance:
- Perform updates, patches, and maintenance activities on virtual infrastructure and hypervisors to ensure security and compliance.
- Schedule and conduct maintenance windows with minimal disruption to business operations, coordinating with IT and user teams.
Documentation and Knowledge Sharing:
- Document common troubleshooting steps, configurations, and best practices for virtualization environments, creating and maintaining a knowledge base for support teams.
- Provide guidance to L1 support teams on standard operating procedures and troubleshooting techniques for basic virtualization issues.
Skills & Qualifications:
- Experience with server virtualization technologies, specifically VMware vSphere, ESXi, and Microsoft Hyper-V.
- Proficiency in VM provisioning, configuration, and management, including understanding resource allocation, snapshots, and storage.
- Familiarity with storage (SAN/NAS) and networking concepts as they relate to virtual environments.
- Knowledge of monitoring tools for virtualization (e.g., VMware vRealize Operations, SolarWinds, or Nagios) and experience with performance tuning.
- Basic scripting knowledge (e.g., PowerShell, Python) for automation of routine tasks and basic troubleshooting.
- Strong analytical and troubleshooting skills for diagnosing and resolving complex virtualization issues.
- Good communication skills in English to document processes, incident resolutions, and knowledge sharing.
- Relevant certifications, such as VMware Certified Professional (VCP) or Microsoft Certified: Azure Administrator, are preferred.
