IT Operations Specialist

Specialist - IT Operations

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. More than 50,000 companies use Freshworks SaaS to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM). Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world.

Freshworks has received numerous accolades ranking #16 on the prestigious Forbes Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists. IT at Freshworks is creating a Global OneIT culture - where we want people, who want to work with users across the globe and make them successful.

• Manage and maintain server infrastructure (Windows, Linux) including hardware and operating systems.

• Administer and troubleshoot virtualized environments (e.g., VMware, Hyper-V).

• Monitor system performance and availability, responding to alerts and resolving issues.

• Implement and manage backup and disaster recovery solutions.

• Manage and secure Azure Active Directory and identity management systems.

• Automate routine tasks using scripting (e.g., PowerShell, Bash, Graph API and Microsoft Power Applications).

• Experience in Azure, Okta (SSO and provisioning mechanisms) and RBAC.

• Participate in infrastructure projects, including planning, implementation, and documentation.

• Collaborate with other IT teams to ensure seamless service delivery.

• Provide technical support and guidance to end-users for infrastructure-related issues.

• Document infrastructure configurations, processes, and procedures.

• Stay updated with emerging technologies and best practices in infrastructure management.

• Advanced Skillsets towards MDM(both Intune and Jamf Pro) - Package and Policy deployments.

• Networking concepts, Azure Virtual networking experience is an added advantage.

• Experienced in IAM security concepts and Privileged identity management.

• Intermediate understanding of server operating systems (Windows Server, Linux distributions).

• Familiarity with virtualization technologies (VMware, Hyper-V, Azure VDIs).

• Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).

• Experience with Azure Active Directory administration.

• Basic scripting skills (PowerShell, Bash).

• Knowledge of backup and recovery strategies.

• Experience with monitoring tools,incident management and change management.

• Ability to troubleshoot and diagnose infrastructure-related issues.

• Strong communication and teamwork skills.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.