Quality Analyst

Job Description Roles Responsibilities - To manage transaction quality profile - To conduct audits as per defined guideline and sampling for transaction monitoring - To ensure 100% closure of feedback - To create and publish regular audit reports with management and clients (daily, weekly, monthly) - To identify gaps and conduct feedback and refresher...

Job Summary:The Quality Analyst will be responsible for monitoring and evaluating the quality of products and services provided by the company. The ideal candidate will have a meticulous attention to detail and a strong understanding of quality assurance methodologies. They will work closely with various teams within the organization to identify areas for...

Job Title Team Lead Quality Analyst US Voice Process Location Hinjewadi Pune Experience Required 7 Years Notice Period Immediate Joiners Preferred Shift Timing US Shift Night Shift Job Summary We are seeking an experienced and detail-oriented Team Lead Quality Analyst to oversee and ensure the quality standards of our US Voice Process operations The ideal...

At SiteMinder we believe the individual contributions of our employees are what drive our success That s why we hire and encourage diverse teams that include and respect a variety of voices identities backgrounds experiences and perspectives Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...

Profile : - Quality AnalystAge : - 20 YR TO 30 YRQualification : - GraduationGender : - MaleKey Responsibilities :-Monitor and evaluate inbound/outbound customer interactions across channels (calls, emails, chats).Conduct quality audits in line with company policies, compliance, and regulatory guidelines.Identify gaps in communication, soft skills, and...

The Technical Quality Analyst is responsible for monitoring, evaluating, and improving the quality of technical support or customer service provided by agents in a BPO environment. This role involves assessing technical interactions, ensuring compliance with company standards, identifying training needs, and working with stakeholders to enhance overall...

QA – SAP QA: Responsibilities and Qualifications Selected Responsibilities Test SAP BRIM (SOM, CI, CC) using FIORI application, Test SAP OTC and RAR modules Develop a comprehensive framework for software testing, and organize testing activities for new and existing releases Coordinate with other QA Leads, project managers, development managers, system...

Quality Analyst (QA) – SyncWorks Technologies (formerly Briidea Innovetures)About SyncWorks TechnologiesSyncWorks Technologies is a Pune-based fintech company building next-gen platforms for the BFSI sector. Our flagship products—SyncLOS (Loan Origination System) and SynceNACH (Digital Mandate & Payment Automation)—are transforming how Credit...

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Quality Analyst-Voice processLocation puneRoles and Responsibilities Develop and maintain internal support and call center quality standardsReview a subset of sales agents interactions calls emails chats etc Provide meaningful and constructive feedback on evaluationsDiscuss and explain feedback with agents in regular meetingsCreate strategies to...