
Quality Analyst-voice Process
3 weeks ago
Quality Analyst-Voice processLocation puneRoles and Responsibilities Develop and maintain internal support and call center quality standardsReview a subset of sales agents interactions calls emails chats etc Provide meaningful and constructive feedback on evaluationsDiscuss and explain feedback with agents in regular meetingsCreate strategies to improve support KPIsAssist agents in enhancing their performance through specific guidance and ongoing supportIdentify training and onboarding needs and initiate related projectsGenerate reports that reflect support performanceReport the support teams performance to senior managementParticipate in calibration sessions to ensure consistency in internal evaluationsContribute positively to team cultureAn ideal candidate should have Minimum 2 years of hands-on experience in quality assurance within customer service or salesProven track record of analytical skillsStrong communication skills including the ability to deliver negative feedback effectivelyExcellent people skills and the ability to build rapportGood organizational skills and knowledge of goal-setting practicesExperience with data visualization and understanding of support metricsProblem-solving capabilities to create meaningful strategies to improve support qualityPerks and Benefits Opportunity to work on a highly critical role which will have a direct and big impactA learning environment with supports looking at problems in unique waysCollaborative and diverse team which values mutual respect and clear communicationChallenging work so that you can keep your brain healthy
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Quality Analyst-Voice process
2 weeks ago
Pune, India r3 Consultant Full timeQuality Analyst-Voice process Location;pune Roles and Responsibilities: Develop and maintain internal support and call center quality standards Review a subset of sales agents' interactions (calls, emails, chats, etc.) Provide meaningful and constructive feedback on evaluations Discuss and explain feedback with agents in regular...
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Team Lead
3 days ago
Pune, Maharashtra, India R3 Consultant Full timeJob Title Team Lead Quality Analyst US Voice Process Location Hinjewadi Pune Experience Required 7 Years Notice Period Immediate Joiners Preferred Shift Timing US Shift Night Shift Job Summary We are seeking an experienced and detail-oriented Team Lead Quality Analyst to oversee and ensure the quality standards of our US Voice Process operations The ideal...
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Voice Process Executive
2 weeks ago
Kharadi, Pune, Maharashtra, India Unbound Full timeWe are looking for a **Voice Verification Analyst** to join our team. In this role, you will be responsible for verifying prospect information over the phone. You will be provided with a list of data, and your task is to call these prospects and confirm that the details provided are accurate and up to date. **Key Responsibilities**: - Make outbound calls...
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Voice Process Analyst
2 weeks ago
Mumbai, Airoli (B, F), Mumbai, Maharashtra, India Eclerx Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAnalyst Description Analyst - Voice Process Mumbai| Full-time (FT) | Customer Operations Shift Timings – Night Shift |Management Level – A| Travel Requirements - NA The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting...
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Voice Process
2 weeks ago
Pune, Maharashtra, India Genesis HR Services Full time**WE ARE HIRING FOR UG FRESHERS AND FOR EXP** **INTERESTED CANDIDATES SHARE ME YOUR UPDATED RESUME IN THIS NUMBER 9636295317 (HR KANAK)** - **WE NEED VERY EXCELLENT COMMUNICATION **_ **International Voice Process*** **Fresher-** Up to 3 LPA **Min. 6 Months Exp in International Voice process** - Up to 3.5 LPA **Min. 1 Year Exp in International Voice...
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Quality Analyst
3 weeks ago
Pune, Maharashtra, India SiteMinder Full timeAt SiteMinder we believe the individual contributions of our employees are what drive our success That s why we hire and encourage diverse teams that include and respect a variety of voices identities backgrounds experiences and perspectives Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of...
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International Voice Process
1 week ago
Pune, Maharashtra, India Genesis HR Services Full timeJob Alert: International Voice Process - Customer Support Position: Senior Customer Support Executive Experience: Minimum 1 year Exp. in International Voice process CTC: 3.75 LPA + Allowances + Variables 5 days a week, 2 days off (Rotational) Shifts: 24*7 (Rotational) Work From Office (WFO): Yes Location: Pune. Transportation: 2-way cab Immediate...
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Voice Process
2 weeks ago
Pune, Maharashtra, India arcatron mobility Full timecold calling Convincing customers to purchase the product they have already added to cart good english and hindi communication Pay: ₹22,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift **Experience**: - voice process: 1 year (required) **Language**: - English (required) Work Location: In person
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Voice Process
23 hours ago
Pune, India Web Stars Full time**What is Voice Process?** A Voice process consists of two processes: the inbound voice and the Outbound voice. Inbound Voice process: As the name implies, this process handles all incoming calls of the customers, and these calls may be regarding various types of issues **Responsibility**: - Consulting with the clients - Understanding buyer persona -...
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International voice process
2 weeks ago
Hinjewadi, Pune, Maharashtra, India Live Connections(Hiring for Top MNC's) Full time ₹ 5,00,000 - ₹ 7,00,000 per yearHiring for Customer Service Associate - International Voice ProcessLocation: PuneExperience: 1-5 years in International Voice ProcessShift: UK & US- CTC: Up to 7 LPAInterview Mode: Face-to-FaceInterview Date: 13th SeptemberJob RequirementsExcellent English communication skillsExperience in international voice process or customer serviceAbility to work in...