
CEC Officer
14 hours ago
CEC Officer - Inbound - Retail Assets-Customer Experience Center-Contact Centre Inbound
CEC Officer Inbound - Retail Assets
Department -Customer Experience Center
Reporting -RelationshipCEC Team Leader - Inbound
Position Grade-Assistant Manager
Job Role
- To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction
- To identify and convert the opportunities for cross selling (banking product) on customer's call
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target)
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
Graduate
- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage
- Excellent communication skills Verbal & Written
- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Good listening skills and strong communication abilities.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers
-
3 Days Left: Sky Service Product
4 weeks ago
Hyderabad, Telangana, India Kotak Mahindra Bank Limited Full timeJob DescriptionSky Channel - Service - Potential - TLDepartment Customer Experience CenterLocation Thane/Bangalore/NoidaReporting Relationship CEC - Team Manager - InboundPosition Grade Team Leader M3/M4Job Role- Responsible for managing a team of 15-18 officers handling inbound calls for Privileged Customers- To Attend the inbound calls of customers and...
-
CEC-Relationship Manager-NRC-BRANCH BANKING-VRM
4 weeks ago
Hyderabad, Telangana, India Kotak Mahindra Bank Limited Full timeJob DescriptionJob Role: Team Leader. Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.. Collaborating with fulfilment teams to ensure best in class conversion ratios.. Ensure availability of trained manpower to maintain production at 100% capacity.. Meet cost to income ratios as...
-
CEC-Relationship Manager-NRC-Branch Banking-VRM
10 hours ago
Hyderabad, Telangana, India Kotak Life Insurance Full time ₹ 6,00,000 - ₹ 12,00,000 per yearAbout The Role Job Role:- Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet cost...
-
CEC Officer
1 week ago
Hyderabad, India Kotak Life Insurance Full timeCEC Officer - Inbound - Retail Assets-Customer Experience Center-Contact Centre Inbound CEC Officer Inbound - Retail Assets Department -Customer Experience Center Reporting -RelationshipCEC Team Leader - Inbound Position Grade-Assistant Manager Job Role To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's...
-
Cec Officer
6 days ago
Hyderabad, Telangana, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - Retail Assets Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Retail Assets and process the queries requests to customer s...
-
Hyderabad, India Kotak Mahindra Bank Full timeCEC-Relationship Manager-VRM Enter Custom Internal Posting Description Short Description for Internal Candidates Job Role: • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities,...
-
Sales Trainer-bpo
6 days ago
Hyderabad, India Covi-Sense Full timeSales Coach Roles and Responsibilities - Plan, implement and manage sales educational workshops for New hire and On-Floor agents - Design quality sales training programs - Identify needs, strengths and weaknesses and develop sales skills improvement plan - Organize and monitor every sales training - Use various training methods and strategies to for skill...
-
Hyderabad, India Kotak Life Insurance Full timeAbout The Role Job Role:- Team Leader "¢ Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio. "¢ Collaborating with fulfilment teams to ensure best in class conversion ratios. "¢ Ensure availability of trained manpower to maintain production at 100% capacity. "¢ Meet...
-
Cec-relationship Manager-vrm-branch Banking-vrm
2 weeks ago
Hyderabad, Telangana, India Kotak Mahindra Bank Full timeJob Category KMBL Degree Level Bachelor s Degree Job Role Team Leader Lead a team of Virtual Relationship Managers VRM responsible of service sales and profitability from assigned portfolio Collaborating with fulfilment teams to ensure best in class conversion ratios Ensure availability of trained manpower to maintain production at 100 ...
-
Hyderabad, Telangana, India Kotak Mahindra Bank Full timeJob Role Team Leader Lead a team of Virtual Relationship Managers VRM responsible of service sales and profitability from assigned portfolio Collaborating with fulfilment teams to ensure best in class conversion ratios Ensure availability of trained manpower to maintain production at 100 capacity Meet cost to income ratios as determined by...
-
Drug Safety Specialist
1 week ago
India-Hyderabad-Remote Parexel Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearWhen our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.Each of us, no matter what we do at...