Cec Officer
4 weeks ago
Job Category KMBL Degree Level Bachelor s Degree CEC Officer - Inbound - Retail Assets Department Customer Experience Center Location Thane Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role To Attend the inbound calls of customers in Retail Assets and process the queries requests to customer s satisfaction To identify and convert the opportunities for cross selling banking product on customer s call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks Ensure customer delight and consistent service experience including timely resolution of customer queries issues Complete the logs specified by the process End-of-day target Adherence to Information Security norms quality process norms To be aware of and comply with any updates about the process Act on the feedback given by Team Leader Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Graduate Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage Excellent communication skills - Verbal Written Flexible to work 24 7 For Females 7AM till 8PM including Sunday holidays Flexible to get scattered 8 Week Offs in a month with 9hours shift Good listening skills and strong communication abilities Be Confident and willing to learn with a flair for knowledge Possess an upbeat positive can-do attitude works with integrity Team Player collaborative Self-motivated person including the ability to act as a role model within the organization Should be able to establish rapport quickly with peers managers customers
-
CEC Officer
3 days ago
Hyderabad, Telangana, India Kotak Life Insurance Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCEC Officer - Inbound - Retail Assets-Customer Experience Center-Contact Centre InboundCEC Officer Inbound - Retail AssetsDepartment -Customer Experience CenterReporting -RelationshipCEC Team Leader - InboundPosition Grade-Assistant ManagerJob RoleTo Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's...
-
CEC Officer
3 days ago
Hyderabad, India Kotak Mahindra Bank Limited Full timeJob Description CEC Officer - Inbound - Retail Assets Department Customer Experience Center Location Thane/Bangalore Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager Job Role - To Attend the inbound calls of customers in Retail Assets and process the queries & requests to customer's satisfaction - To identify and convert...
-
CEC-Relationship Manager-VRM-BRANCH BANKING-VRM
10 hours ago
Hyderabad, Telangana, India Kotak Mahindra Bank Full time ₹ 5,00,000 - ₹ 8,00,000 per yearCEC-Relationship Manager-VRMEnter Custom Internal Posting DescriptionShort Description for Internal CandidatesJob Role: • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors. Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets....
-
Cec Trainer
2 weeks ago
Hyderabad, Telangana, India Auraa Solutions Full timeExceptional interpersonal and communication skills - Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees. - Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training - Drive NPS/sales target (wherever applicable) and...
-
Sky CA Classic
2 weeks ago
Hyderabad, India Kotak Mahindra Bank Limited Full timeJob Description As a CEC Relationship Manager VRM, you will be responsible for managing outbound customer interactions for Wealth and Privy clients through the virtual relationship channel. This role focuses on delivering superior service, driving product sales, and enhancing customer engagement through structured communication and personalized banking...
-
Hyderabad, Telangana, India Kotak Mahindra Bank Full timeJob Role Team Leader Lead a team of Virtual Relationship Managers VRM responsible of service sales and profitability from assigned portfolio Collaborating with fulfilment teams to ensure best in class conversion ratios Ensure availability of trained manpower to maintain production at 100 capacity Meet cost to income ratios as determined by...
-
Vna Trainer
1 week ago
Hyderabad, India Doctorvi Full time**Roles and Responsibilities** - Hands-on experience in Voice and Accent training - Train new hires and existing for enhancing communication skills, soft skills, phone etiquettes, customer service. - Up-skill existing employees from the floor - Actively involved in TNI & TNA to cater to business needs - Develop content for basis the learning needs of the...
-
Performance Excellence Analyst
8 hours ago
Hyderabad, Telangana, India Novartis Full time ₹ 5,00,000 - ₹ 12,00,000 per yearSummaryThe Performance Excellence Analyst is focused on conducting observations and ensuring the quality of the customer interaction between the Case Management and Reimbursement team members (phone agents, Team Leads, Field and other roles as required) and customers. As omni channel capabilities are introduced to the CEC customer journey, this role will...
-
Hiring || institutional sales
7 hours ago
Bengaluru, Chennai, Hyderabad, India Avani Consulting Full time ₹ 7,50,000 - ₹ 18,00,000 per yearHi,Hiring,Role & responsibilities"Role is to acquire new clients and manage existing clients with the objective of expanding the market by Increasing the AUM and market share. It also requires activating Non-Active clients to generate business.External Focus - Banks, Financial Institutions,Corporate Clients, PF, Family Offices, Distributors"More Information...
-
Drug Safety Specialist
2 weeks ago
India-Hyderabad-Remote Parexel Full time ₹ 40,00,000 - ₹ 1,20,00,000 per yearWhen our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.Each of us, no matter what we do at...