AMS (Application Management Services) - Service Delivery Manager

1 week ago

Chennai Coimbatore, India Computer Task Group Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Job Summary:

We are seeking a seasoned Service Delivery Manager (SDM) to lead delivery of a large-scale Application Management Services (AMS) engagement for our enterprise clients. The SDM will be responsible for ensuring SLA adherence, client satisfaction, continuous service improvement, and operational excellence across a complex, multi-technology landscape.

Key Responsibilities:

Service Delivery Leadership:

  • Own the delivery of AMS services across multiple clients and technology stacks.
  • Ensure SLAs, KPIs, and contractual obligations are consistently met or exceeded.
  • Act as the primary point of contact for client escalations and service reviews.

Team & Stakeholder Management:

  • Lead and mentor cross-functional teams including developers, ERP consultants, and support analysts.
  • Collaborate with internal stakeholders, including project managers, architects, and business analysts.
  • Foster a culture of accountability, continuous learning, and innovation.

Technical Oversight:

  • Provide guidance on technical solutions and best practices across Java, .NET, D365, and SAP platforms.
  • Ensure adherence to ITIL processes and DevOps practices where applicable.
  • Drive automation and efficiency improvements in service delivery.

Client Engagement:

  • Build strong relationships with clients, understanding their business needs and aligning services accordingly.
  • Conduct regular service reviews and present performance reports and improvement plans.

Continuous Improvement:

  • Identify opportunities for service optimization and cost reduction.
  • Implement proactive monitoring, incident prevention, and knowledge management strategies.

Required Qualifications:

  • 10+ years of IT experience, with 5+ years working as a SDM in large AMS engagements
  • Strong expertise in ITIL v4, service management, and enterprise IT operations
  • Experience in managing AMS delivery for complex enterprise environments
  • Proven ability to manage multi-vendor and multi-geo delivery models
  • Excellent stakeholder management, communication, and escalation handling skills
  • Experience working in Agile or DevSecOps mode preferred
  • Prior experience in managing AMS transitions is a plus
  • Prior experience in sales and presales activities for AMS deals is a plus
  • Excellent communication, stakeholder management, and conflict resolution skills.
  • Experience working in a global delivery model with onshore/offshore teams.

Qualifications:

  • ITIL v4 Certification
  • Experience with Agile/DevOps environments
  • Exposure to cloud platforms (Azure, AWS, or GCP)

  • SAP Application Services Delivery Manager

    2 weeks ago

    Chennai, Mumbai, Pune, India Ltimindtree Full time ₹ 25,00,000 - ₹ 50,00,000 per year

    Job Title: SAP Application Services Delivery ManagerLocation:Location: IndiaExperience:12-15 years in SAP with at least 5 years in AMS leadership rolesRole Overview:The SAP Application Services Manager will lead the end-to-end delivery and operations of SAP Application Management Services for one or more global clients. This includes managing steady-state...

  • Service Delivery Manager

    3 days ago

    Chennai, Tamil Nadu, India MSP Info Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Service Delivery Manager ResponsibilitiesEnsure SLA complianceManage client relationshipsLead service teamsResolve incidentsDrive process improvementsReport performanceEnsure complianceControl costsProvident fundHealth insuranceFood allowance

  • Regional Service Delivery Manager

    7 days ago

    Chennai, Tamil Nadu, India Accel It Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role - Regional Service Delivery Manager Location: Chennai & MumbaiCompany: Accel IT Services, a division of Accel ltd.About Us:Accel IT Services, a division of Accel Limited, is a reliable and long-term digital transformation partner for IT, VSAT and enterprises customers. The company specializes in Warranty and Logistics Management Services, Infrastructure...

  • Senior Service Delivery Manager

    2 weeks ago

    Chennai, India Themesoft Inc. Full time

    Service Delivery Manager - Manufacturing & Quality Applications Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations) Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...

  • Senior Service Delivery Manager

    2 weeks ago

    Chennai, India Themesoft Inc. Full time

    Service Delivery Manager - Manufacturing & Quality Applications Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations) Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...

  • Service Delivery Manager

    1 week ago

    Chennai, Tamil Nadu, India Culturecord Business Management Solutions Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Serve as 1st Level of Escalation for Queries for StaffCheck Individual Productivity & Accuracy Numbers updated in databaseSkills- Strong Communication/ Data AnalyticsDelivery of service level components, quality and productivity targets as per QEM

  • Senior Service Delivery Manager

    2 weeks ago

    Chennai, India Themesoft Inc. Full time

    Service Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...

  • Senior Service Delivery Manager

    2 weeks ago

    Chennai, India Themesoft Inc. Full time

    Service Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...

  • Senior Service Delivery Manager

    2 weeks ago

    Chennai, India Themesoft Inc. Full time

    Service Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...

  • Senior Service Delivery Manager

    2 weeks ago

    Chennai, India Themesoft Inc. Full time

    Service Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...