Senior Service Delivery Manager
4 days ago
Service Delivery Manager - Manufacturing & Quality Applications Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations) Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems). The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory. Key Responsibilities Service & Team Management: Lead and manage a shift-based team in Chennai providing Level 2/3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). Operational Excellence: Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). Stakeholder & Vendor Management: Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. Compliance & Validation: Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. Continual Service Improvement (CSI): Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Required Experience and Qualifications Experience: 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical/GxP-regulated applications. Technical/Functional Expertise: Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). Domain Knowledge (Nice to Have): Understanding of Pharmaceutical Manufacturing processes. Certification (Preferred): ITIL v4 certification.
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Senior Service Delivery Manager
5 days ago
Chennai, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality Applications Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations) Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
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Senior Service Delivery Manager
3 days ago
Chennai, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
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Senior Service Delivery Manager
2 days ago
Chennai, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
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Senior Service Delivery Manager
5 days ago
Chennai, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
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Senior Service Delivery Manager
5 days ago
Chennai, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
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Senior Service Delivery Manager
5 days ago
Chennai, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
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Senior Service Delivery Manager
4 days ago
Chennai, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
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Senior Service Delivery Manager
6 days ago
Chennai, India Themesoft Inc. Full timeJob Description Service Delivery Manager - Manufacturing & Quality Applications Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations) Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality...
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Senior Service Delivery Manager
6 days ago
Chennai, Tamil Nadu, India Themesoft Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per yearGreetings from ThemesoftWe are looking for aService Delivery Managerto oversee the managed services, operations, and support forManufacturing (MES)andQuality (QMS)applications in a GxP-regulated environment.Role Overview:Lead a shift-based team in Chennai delivering L2/L3 support for Mfg. & Quality applications (MES, QMS, LIMS, EBR).Drive Incident, Problem,...
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Service Delivery Manager
1 day ago
Chennai, Tamil Nadu, India Inspirisys Full time ₹ 12,00,000 - ₹ 36,00,000 per yearServices Project Delivery ManagerJob DescriptionA Project Delivery Manager for End User Services is responsible for overseeing the delivery of IT services and support to end users & Enterprise Delivery. This role involves managing projects, coordinating with various teams, and ensuring that services are delivered efficiently and effectively. Here are some...
