Senior Service Delivery Manager
4 weeks ago
Job Description Service Delivery Manager - Manufacturing & Quality Applications Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations) Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT applications, with a strong focus on MES (Manufacturing Execution Systems) and QMS (Quality Management Systems). The successful candidate will ensure high-quality Application Managed services, operational excellence, and continuous improvement for these mission-critical systems. Manufacturing domain knowledge is preferable but not mandatory. Key Responsibilities - Service & Team Management: Lead and manage a shift-based team in Chennai providing Level 2/3 operational support and managed services for Pharma Mfg. and Quality applications (e.g., MES, QMS, LIMS, EBR). - Operational Excellence: Oversee Incident, Problem, Change, and Release Management processes, ensuring strict adherence to ITIL best practices and achieving defined SLAs (Service Level Agreements) and KPIs (Key Performance Indicators). - Stakeholder & Vendor Management: Act as the primary point of contact for business stakeholders and clients, managing expectations, communicating service performance, and coordinating with third-party vendors. - Compliance & Validation: Ensure all application support and deployment activities are performed in strict compliance with GxP (Good Practices), regulatory requirements, and internal SOPs (Standard Operating Procedures), including oversight of validation documentation. - Continual Service Improvement (CSI): Identify trends, root causes, and recurring issues to drive proactive service improvements, automation initiatives, and cost efficiency in service delivery. Required Experience and Qualifications - Experience: 12 to 18 years of overall IT experience, with a significant portion dedicated to leading a large service delivery / application managed support for Pharmaceutical/GxP-regulated applications. - Technical/Functional Expertise: Background in Pharmaceutical manufacturing applications support is desirable (Core applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). - Domain Knowledge (Nice to Have): Understanding of Pharmaceutical Manufacturing processes. - Certification (Preferred): ITIL v4 certification.
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Service Delivery Manager
2 days ago
Chennai, Tamil Nadu, India Accel It Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole: Service Delivery ManagerLocation: Chennai - TaramaniCompany: Accel IT ServicesAbout Us:Accel IT Services, a division of Accel Limited, is a reliable and long-term digital transformation partner for IT, VSAT and enterprises customers. The company specializes in Warranty and Logistics Management Services, Infrastructure Management Services, Large Project...
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Senior Service Delivery Manager
4 weeks ago
Bangalore Urban, Karnataka, India, IN SLK Full timeJob Title: Senior Delivery Manager – Managed Services Location: Bangalore Experience: Minimum 18 Years Employment Type: Full-Time Overview:We are seeking a seasoned Senior Delivery Manager with deep expertise in the BFSI vertical, particularly with US and European banking clients. The ideal candidate will bring over 18 years of experience in IT services,...
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Senior Service Delivery Manager
4 weeks ago
Chennai, India Themesoft Inc. Full timeJob Description Greetings from Themesoft! We are looking for a Service Delivery Manager to oversee the managed services, operations, and support for Manufacturing (MES) and Quality (QMS) applications in a GxP-regulated environment. Role Overview: - Lead a shift-based team in Chennai delivering L2/L3 support for Mfg. & Quality applications (MES, QMS, LIMS,...
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Service Delivery Manager
5 days ago
India CIGNEX Full time ₹ 12,00,000 - ₹ 36,00,000 per yearKey ResponsibilitiesClient Relationship Management: Serve as the primary liaison between clients and the ServiceNow delivery team, ensuring client requirements are understood, expectations are managed, and satisfaction is maintained.Service Delivery Oversight: Lead the delivery of IT services on the ServiceNow platform, ensuring timely execution and...
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Senior Service Delivery Manager
4 weeks ago
Chennai, Tamil Nadu, India, Tamil Nadu Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
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Support & Managed Services Delivery Manager
15 hours ago
India SourceFuse Technologies Full timeSourceFuse Technologies hiring Managed Services Manager with 10-12 years of experience. The SourceFuse Managed Services practice works with customers to ensure their business-critical applications and cloud environments are secure, available, and cost-optimized 24x7. industries, including financial services, healthcare, and technology. Engagements are...
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Senior Service Delivery Manager
3 weeks ago
Chennai, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality Applications Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations) Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
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Senior Service Delivery Manager
3 weeks ago
Chennai, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality Applications Location: Chennai, India Schedule: Shift Work (Mandatory to support 24x7 or extended global operations) Role Overview The Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
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Services Delivery Manager
2 weeks ago
Mumbai, India Snowflake Full timeJob Description Snowflake is about empowering enterprises to achieve their full potential u2014 and people too. With a culture that's all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology u2014 and careers u2014 to the next level. As a Services Delivery Manager, you are engaged at...
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Senior Service Delivery Manager
3 weeks ago
Chennai, India Themesoft Inc. Full timeService Delivery Manager - Manufacturing & Quality ApplicationsLocation: Chennai, IndiaSchedule: Shift Work (Mandatory to support 24x7 or extended global operations)Role OverviewThe Service Delivery Manager will be responsible for leading the managed support, operations, and service delivery for critical Manufacturing (Mfg.) and Quality (GxP) IT...
