Senior Service Delivery Manager

4 weeks ago

Chennai India Themesoft Inc. Full time

Job Description Greetings from Themesoft We are looking for a Service Delivery Manager to oversee the managed services, operations, and support for Manufacturing (MES) and Quality (QMS) applications in a GxP-regulated environment. Role Overview: - Lead a shift-based team in Chennai delivering L2/L3 support for Mfg. & Quality applications (MES, QMS, LIMS, EBR). - Drive Incident, Problem, Change, and Release Management per ITIL best practices. - Serve as the primary liaison for stakeholders and third-party vendors. - Ensure compliance with GxP regulations and internal SOPs. - Identify trends, root causes, and opportunities for continual service improvement. Technical Requirements: - 1218 years of IT experience, with a strong background in service delivery/application support for GxP-regulated systems. - Experience in managing Pharmaceutical manufacturing applications like MES (e.g., PAS-X, Rockwell, POMS) and QMS (e.g., TrackWise, Veeva QualityDocs). - Prior team management experience in a global or shift-based model. - ITIL v4 certification preferred. - Manufacturing domain experience is a plus. Apply Now or share your resume with [Confidential Information] for more information. #hiring #ServiceDeliveryManager #PharmaIT #MES #QMS #GxP #ITIL #ManufacturingIT #ChennaiJobs #QualitySystems #ApplicationSupport #ManagedServices

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