Quality Analyst cum Trainer- Telesales

2 weeks ago


Coimbatore West Coimbatore Tamil Nadu, India quest business solution Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Key ResponsibilitiesQuality Analyst Duties:

  • Monitor and evaluate telesales calls to ensure adherence to company standards, compliance, and sales scripts.
  • Identify gaps in communication, product knowledge, objection handling, and compliance.
  • Provide timely, constructive feedback and coaching to agents.
  • Maintain quality scorecards, reports, and analysis to track performance trends.
  • Work closely with team leaders and managers to improve processes and sales effectiveness.
  • Recommend process enhancements based on recurring quality issues.

Job Type: Full-time


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