Quality Analyst cum Trainer- Telesales
2 weeks ago
Key ResponsibilitiesQuality Analyst Duties:
- Monitor and evaluate telesales calls to ensure adherence to company standards, compliance, and sales scripts.
- Identify gaps in communication, product knowledge, objection handling, and compliance.
- Provide timely, constructive feedback and coaching to agents.
- Maintain quality scorecards, reports, and analysis to track performance trends.
- Work closely with team leaders and managers to improve processes and sales effectiveness.
- Recommend process enhancements based on recurring quality issues.
Job Type: Full-time
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