Student Counsellor

6 days ago

Bengaluru Kolkata, India Satguru Overseas Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Job Title: Front Office Executive / Buddy Counsellor

Location: Kolkata / Bangalore

Department: Operations / Administration

Reports to;- Branch

Employment Type: Full-Time

Key Responsibilities:

Telecalling Duties:

  • Make outbound calls to prospective clients for lead generation, follow-ups, or surveys.
  • Handle inbound queries and transfer calls to the appropriate department.
  • Explain services or solutions offered by the KPO clearly and convincingly to potential clients.
  • Maintain a daily call log and update the CRM with call outcomes.
  • Schedule appointments or demos for the sales/technical teams.

Front Office Responsibilities:

  • Greet and welcome clients, visitors, or candidates at the front desk in a professional manner.
  • Manage the reception area to ensure it is clean, organized, and presentable.
  • Handle incoming and outgoing correspondence, couriers, and emails.
  • Maintain and manage office supplies and stationery stock.
  • Assist HR or Admin departments with clerical tasks such as filing, data entry, or interview coordination.

Skills & Qualifications:

  • High School Diploma or Graduate in any discipline (Bachelors preferred).
  • 13 years of experience in a telecalling or front desk role, preferably in an Education related service-based company.
  • Excellent verbal and written communication skills (English proficiency is often essential; Regional languages are a plus).
  • Strong interpersonal and customer service skills.
  • Familiarity with MS Office, basic Excel, email tools, and CRM software.
  • Positive attitude, multitasking ability.

Preferred Qualifications:

  • Prior experience in a client-facing or outbound calling role.
  • Experience with KPOs or Education consulting firms.
  • Comfortable working in a fast-paced, target-driven environment.

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