Customer Relationship Manager

2 weeks ago

Bengaluru, Karnataka, India Teamware Solutions ( A Division Of Quantum Leap Co Nsulting . Full time ₹ 15,00,000 - ₹ 28,00,000 per year

Key Responsibilities:

Assist in the setup and execution of CRM campaigns across various channels including

Email, SMS, Push Notifications, and Whatsapp.

Collaborate with internal teams (copy, creative, marketing) to develop tailored content

that aligns with campaign objectives and brand guidelines.

Conduct quality checks on campaign content to ensure accuracy, consistency, and

compliance with company standards.

Create and manage customer segments within CRM platforms to optimize targeting and

personalization efforts.

Monitor campaign performance metrics.

Stay updated on industry trends and best practices in CRM, digital marketing, and

customer engagement strategies.

Support CRM automation initiatives and assist in setting up CRM journeys and real-time

triggers.

Handle day-to-day operational tasks related to CRM platforms.

Required Skills and Qualifications:

Strong interest in digital marketing, particularly in CRM and customer engagement

strategies.

Excellent communication skills with the ability to collaborate effectively across different

teams.

Detail-oriented with a commitment to delivering error-free work under tight deadlines.

  • Familiarity or willingness to learn CRM platforms and tools like CRM, Push Notifications

    (PNs), Email, Emailers, SMS, Whatsapp, Clevertap, Moengage, SMSgupshup, Karix,

    Gamooga, Netcore.

    Ability to prioritize tasks and manage multiple projects simultaneously.

    Demonstrated integrity, customer focus, and respect for diverse perspectives.

    Bachelors degree in Marketing, Communications, Business Administration, or a related

    field

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