Assistant Branch Manager and Senior Customer Care Executive

18 hours ago

Kuttyadi Kerala, India CHEMMANUR CREDITS AND INVESTMENTS LTD Full time ₹ 1,92,000 - ₹ 3,00,000 per year

Assistant Branch Manager (ABM)

Location: Branch Level – Kerala (e.g. Kalpetta, Perambra, Kuttiyadi, etc.)

Department: Operations & Sales

Reporting to: Branch Manager / Regional Manager

Key Responsibilities:

  • Assist the Branch Manager in day-to-day operations and ensure smooth functioning of the branch.
  • Achieve monthly business targets in Gold Loan, Insurance, NCD, and SD products.
  • Lead, guide, and motivate branch staff to improve productivity and customer service.
  • Ensure 100% compliance with company policies, audit guidelines, KYC norms, and RBI regulations.
  • Handle customer queries, grievances, and resolve them promptly to ensure high customer satisfaction.
  • Support in conducting local marketing campaigns, loan recovery follow-ups, and lead generation.
  • Monitor vault management, cash handling, and gold security protocols.
  • Review daily reports, MIS, and assist in branch performance analysis.

Required Qualifications & Skills:

Graduate in any degree

2–5 years of experience in Gold Loan / NBFC / Banking sector.

Strong leadership, communication, and customer service skills.

Knowledge of Insurance, NCD, and Deposit products will be an added advantage.

Proficiency in MS Office and local language (Malayalam).

Salary: As per industry standards + Attractive incentives based on performance.

Job Title: Senior Customer Care Executive (Sr. CCE)

Location: Branch Level – Kerala

Department: Sales & Operations

Reporting to: Branch Manager / ABM

Key Responsibilities:

  • Handle Gold Loan transactions, renewals, releases, and customer service at the counter.
  • Achieve assigned targets in Insurance, NCD, and SD product sales.
  • Maintain proper documentation, KYC, and system entries as per company policy.
  • Ensure accurate appraisal and safe custody of gold ornaments.
  • Generate leads through walk-ins, referrals, and local contacts.
  • Assist the ABM/BM in daily reports, cash balancing, and vault maintenance.
  • Maintain branch hygiene, discipline, and customer relationship management.

Required Qualifications & Skills:

  • Graduate with 2–3 years of experience in NBFC/Gold Loan/Banking sector.
  • Good communication, sales aptitude, and customer service orientation.
  • Basic computer knowledge (Excel, Email, CRM systems).
  • Willingness to take responsibility and achieve sales targets.

Salary: As per company norms + Monthly incentives.

Job Types: Full-time, Permanent, Fresher

Pay: ₹16, ₹25,000.00 per month

Benefits:

  • Health insurance

Work Location: In person

  • Customer Care Executive

    2 weeks ago

    Kochi, Kerala, India ZEAK US Full time

    **Job Title**: Customer Care Executive **Location**: Kochi Branch **Job Requirements**: - **Skills**: - Strong communication and interpersonal skills. - Ability to handle customer inquiries, complaints, and feedback professionally. - Excellent problem-solving skills with a customer-first approach. - Proficient in using computers and customer service...

  • Assistant Branch Manager

    4 days ago

    Chentrappinni, Thrissur, Kerala, India Multiwealth Capital Full time ₹ 1,80,000 - ₹ 2,50,000 per year

    Job Title: Assistant Branch ManagerLocation: Chentrappinni, ThrissurCompany: Multiwealth CapitalSalary: Up to ₹20,000 + Attractive IncentivesJob Description:We are looking for an experienced and energetic Assistant Branch Manager to support branch operations at our Chentrappinni branch. The candidate should have prior experience in the financial or...

  • Assistant Branch Manager

    2 weeks ago

    Thrissur R S, Thrissur, Kerala, India UNIQVER INSURANCE MARKETING PRIVATE LIMITED Full time ₹ 90,000 - ₹ 6,00,000 per year

    An Assistant Branch Manager oversees daily branch operations, staff supervision, customer service, and sales targets in a bank or financial institution. Key responsibilities include assisting the Branch Manager, ensuring regulatory compliance, resolving customer issues, managing cash flow, coaching and training employees, and participating in community...

  • Female Caregiver/home Care Assistant

    6 days ago

    Kochi, Kerala, India Care Bridge Home Full time

    **HOME CARE ASSISTANT/CARE GIVER** We are currently looking to recruit Experienced Home Care Assistance who are self-driven and experienced to join our team. **Home Care Assistant - Job Responsibilities** - Providing support and assistance to elders to enhance independent living. - Assisting clients with tasks such as cleaning and laundry. - Assistance...

  • Branch Relationship Executive

    4 days ago

    Thiruvananthapuram, Kerala, India Teamsource Enterprises Full time

    One of our client for working with a leading nationalized Bank credit card operation, is urgently looking for a **Branch relationship Executives** for their Trivandrum city, Karamana, Balaramapuram, Neyyatinkara located branch locations. Education**:Any Graduate** Gender: Any Experience: Minimum one plus years experience as a Admin/ Customer...

  • BRANCH MANAGER

    3 days ago

    Kochi M.G.Road, Kochi, Kerala, India M&D INSTITUTE OF ARCHITECTURE AND ENGINEERING Full time ₹ 5,04,000 per year

    Overall Branch Leadership:Oversee all branch functions including marketing, admissions, operations, and administration to ensure achievement of monthly and annual revenue and admission targets.Team Management & Supervision:Lead and guide Assistant Managers, Relationship Managers, telecallers, and administrative staff through regular reviews, performance...

  • branch executive

    2 weeks ago

    Pambadi, Kerala, India Muthoot Finance Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    We are seeking a dynamic and customer-focused Branch Executive to join our team at a reputed NBFC. The ideal candidate will handle branch operations, customer service, and loan processing while supporting sales and achieving business targets.Key Responsibilities:Assist customers with loan applications (e.g., gold loans, personal loans)Handle daily cash...

  • branch manager

    2 weeks ago

    Irinjalakuda North, Thrissur, Kerala, India AQUILA FINANCE LIMITED Full time ₹ 3,00,000 - ₹ 4,20,000 per year

    Wanted an apt candidate from same locality.With minimum 1 to 3 yr experience in NBFC as Branch Manager / Assistant Branch Manager.Key Responsibilities:Drive branch business growth in Gold Loan, Investments, and other financial products.Lead, guide & motivate the branch team to achieve monthly targets.Ensure smooth branch operations and strict compliance with...

  • Branch Manager

    4 days ago

    Mannuthy, Thrissur, Kerala, India KVH STEEL DOORS AND WINDOWS Full time ₹ 25,00,000 - ₹ 35,00,000 per year

    Oversees the daily operations of a specific branchManaging work allocation and ensuring staff understand their tasks and responsibilities.Supervising daily operations, including cash handling, customer interaction, and process execution.Understanding of financial management, budgeting, and cost control.Visit customer if requiredQualification: Any...

  • Caregiver/home Care Assistant

    4 days ago

    Kochi, Kerala, India Care Bridge Home Full time

    **CAREGIVER/Home Care Assistant** Currently, we are seeking experienced caregivers for our home care service, both male and female. We offer services throughout Kerala, and this position is based on home care. Job Responsibilities Providing support and assistance to elders to enhance independent living. Assistance with personal care includes cleaning,...