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Process Associate

2 weeks ago


Mohali, Punjab, India i3synergist Full time ₹ 3,15,000 - ₹ 4,20,000 per year

Process Associate - Patient Calling / Customer Service

Preferred Experience: 1-3 years

Key job accountabilities:

  • Responsible for attending patient calls and answering patient queries.
  • Developing and maintaining a detailed call database.
  • Responsible for making outbound calls as required.
  • Responsible for daily/weekly/monthly MIS reporting via email/CRM/Excel.
  • Experience on Data Entry, Patients Collections, Charges, Denials, Rejections, Eligibility verification, Insurance Processing, Payment Posting, Customer Service duties will be big plus.
  • Answering patient calls as required and providing faster resolutions.

Required candidate profile:

  • Relevant experience in a USA health care medical billing or RCM.
  • Experience of QA/Audits and Team management, client interaction/client account management will be big plus.
  • Must have at least 3+ yrs. experience in patient calls. Physician billing; specifically, chiropractic, mental health, behavioral health, nephrology etc.
  • Must have knowledge of medical billing software, preferably Kareo, Therapy Notes, Simple Practice, YouthCare, Theranest or any other similar.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Flexible schedule
  • Food provided
  • Provident Fund

Work Location: In person