
Process Associate
3 days ago
Process Associate
Experience
-1+ Years
Mohali
Key Responsibilities:
Resolve product or service-related queries in a professional and timely manner
Maintain accurate records of customer interactions in the CRM system
Ensure excellent customer satisfaction by providing empathetic and effective support
Meet performance metrics such as response time, resolution rate, and quality standards
Handle inbound and outbound calls, emails, and chats for UK
Qualifications & Skills:
Excellent communication skills in English (spoken and written)
Ability to work in UK shifts with monthly rotational schedule
Prior customer support/BPO experience is an advantage (freshers welcome)
Strong problem-solving and interpersonal skills
Basic knowledge of customer service tools and CRM systems preferred
Benefits:
Opportunity to work with a product-based company
Internal Job Posting (IJP) program for career growth
Positive work environment with learning opportunities
Shift: UK shift (Monthly rotational)
Language: English (Required)
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