
Team Leader
2 days ago
Job description
Hiring
(Online Interviews)
(To Confirm Please Drop a Whatsapp or call on Meenakshi )
( In case The Number Is Busy, Please Drop A Whatsapp @ Meenakshi )
Team Leader
Salary upto 9 LPA
Chennai
Night Shift WFO ,Good Communication ,15 to 20 team size, provider side, denial management experience
What we ask for
- Process Improvement: Collaborate with cross-functional teams to identify opportunities for process improvement and lead initiatives to enhance quality and efficiency.
- Compliance: Ensure compliance with industry regulations and standards, as well as internal quality policies.
- Team-handling: Handle a team and monitor their performance regularly
- Reporting: Prepare and present quality reports to senior management, highlighting key performance indicators and improvement opportunities.
- Customer Feedback: Collaborate with customer support and feedback to address quality-related customer concerns and drive customer satisfaction.
Requirements
- Bachelors degree in a relevant field or equivalent work experience
- Proven experience in quality analysis and call auditing, preferably in a customer service environment.
- Excellent communication skills, both written and verbal.
- Knowledge of relevant industry regulations and compliance standards.
- Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).
(To Confirm Please Drop a Whatsapp or call on Meenakshi )
( In case The Number Is Busy, Please Drop A Whatsapp @ Meenakshi )
Regards
Spark Consultancy
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