Network Complaints Analytics Lead

7 days ago


Gurgaon, Haryana, India Airtel Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Lead -Network Complaints Analytics

Team member will be responsible for driving customers' network experience improvement .It involves working closely with all circles, partners and cross functional teams. Process corrections , sample audit of the actions suggested by partner etc

Main actions include

  • driving customer complaint reduction across all circles.
  • Ensuring the complaint resolution TAT is met
  • Driving / working closely with circle team and partner team
  • Ensuring that the process outlined for addressing the complaints is adhered by all circles
  • Coming out with analytics on complaints and suggesting resolution at site level / process level
  • GRID ANALYSIS for identification of high complaints area
  • Identifying worst areas having high complaints inflow
  • Identification of sites having operational/capacity/transmission/quality resulting in increase in complaints
  • Seeking support for various departments for action prioritization which results in complaint's reduction.
  • Daily interaction with the stakeholders to ensure process adherence
  • Audits to be done on regular basis
  • Support circle for process adherence and seek support for correction.
  • Suggest, implement and track the implementation of automations for complaints analysis.
Experience LevelSenior Level

  • Gurgaon, Haryana, India Airtel Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Network.HO>Network.Digitization>Lead - Network Analytics>Airtel Centre - Gurgaon Skill Set Required Strong Knowledge of Packet Core and IMS VOLTE Pcap Trace analysis of Packet core interface and IMS volte interface and identity the reason of call drop, DL UL packet loss, one way call, mute call, CSFB and HO failure Candidate should have Linux and python...


  • Gurgaon, Haryana, India Sbi Cards And Payment Services Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Executive - CCRP Complaint About Us SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding...


  • Gurgaon, Haryana, India Wenwomen Entrepreneur Network Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Responsibilities:Develop and execute end-to-end distribution strategies across product linesIdentify, onboard, and manage channel partners, dealers, and distributorsLead and mentor regional sales & distribution teams to achieve targetsUse data and analytics for sales performance and channel productivityDrive market expansion and explore new partnership...


  • Gurgaon, Haryana, India Hollister US Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Summary:The Senior Quality Complaints Investigator I is responsible for performing and aiding in complaints investigations as well as product performance, complaint reporting to regulatory agencies and trend analysis activities.Responsibilities:Maintain complete and accurate complaint records. Evaluate the potential risks associated with customer complaints...


  • Gurgaon, Haryana, India Nestle Operational Services Worldwide SA Full time ₹ 20,00,000 - ₹ 40,00,000 per year

    Lead – Supply Chain Analytics Hub Location: Gurugram, India (initial) → Kuala Lumpur, Malaysia (future transition)Are you a data-driven supply chain leader ready to drive digital transformation across a global FMCG network?Nestlé is seeking a Supply Chain Analytics Lead to build and scale our Analytics Hub, driving end-to-end data and digital solutions...


  • Gurgaon, Haryana, India Mastermind Network Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are looking for SR. Manager - HR Analytics, for Gurgaon with a leading MNCExp:10-16 yrsEducation: OpenResponsibility:Design, lead, and implement the organization's HR analytics strategy to align with business goals and priorities.Translate business challenges into analytical solutions and actionable insights.Oversee workforce data collection, cleaning,...


  • Gurgaon, Haryana, India Fractal Analytics Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Overview Fractal AnalyticsFortune 500 companies recognize analytics is a competitive advantage to understand customers and make better decisions. We deliver insight, innovation and impact to them through predictive analytics and visual story-telling.We are growing quickly around the globe to meet the fast-paced demand for analytics with offices in San...


  • Gurgaon, Haryana, India Nestlé Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Lead – Supply Chain Analytics HubLocation: Gurugram, India (initial) Kuala Lumpur, Malaysia (future transition) Are you a data-driven supply chain leader ready to drive digital transformation across a global FMCG network?Nestlé is seeking a Supply Chain Analytics Lead to build and scale our Analytics Hub, driving end-to-end data and digital solutions...

  • Analytics Lead

    1 week ago


    Gurgaon, Haryana, India VML Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job DescriptionRole:Analytics LeadLocation:GurgaonAbout UsVML is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most accomplished creative agencies with complementary capabilities and geographic strengths. We provide our client partners with a fully integrated offering across brand experience, customer...


  • Gurgaon, Haryana, India Eli Lilly Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...