Customer Service Specialist

3 days ago


Kolkata, West Bengal, India Niit Learning Systems Full time ₹ 1,80,000 - ₹ 2,40,000 per year

Location: Salt Lake City, Kolkata

Shift Timing: Evening/Night Shift (One-side cab provided)

Salary: 1.9 LPA

Experience: 0-3 Years

Mode: Voice Process Only

Interested?

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About the Role:

NIIT is hiring Customer Service Specialists for its HRO Voice Process. This is a night shift, voice-based role, ideal for graduates with strong communication skills looking to start their careers in the BPO/Customer Service domain.

Eligibility Criteria:

  • Education: Graduate in B.Com, B.A., BBA, BHM, B.Sc
  • Freshers are welcome
  • Must have excellent verbal communication skills
  • Basic computer proficiency (MS Office, typing)

Key Responsibilities:

  • Handle inbound customer calls and resolve queries with professionalism
  • Ensure timely and accurate delivery of service
  • Strive for first-call resolution and high customer satisfaction
  • Maintain quality benchmarks like AHT, CSAT, and compliance metrics
  • Properly document all interactions and follow up where needed
  • Identify areas for process improvement and contribute ideas

Important Note:

This is a voice process role for night shift only.

Please apply only if you are comfortable with night shifts and voice-based support.



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