Customer Service Specialist
1 day ago
Location: Salt Lake City, Kolkata
Shift Timing: Evening/Night Shift (One-side cab provided)
Salary: 1.9 LPA
Experience: 0-3 Years
Mode: Voice Process Only
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About the Role:
NIIT is hiring Customer Service Specialists for its HRO Voice Process. This is a night shift, voice-based role, ideal for graduates with strong communication skills looking to start their careers in the BPO/Customer Service domain.
Eligibility Criteria:
- Education: Graduate in B.Com, B.A., BBA, BHM, B.Sc
- Freshers are welcome
- Must have excellent verbal communication skills
- Basic computer proficiency (MS Office, typing)
Key Responsibilities:
- Handle inbound customer calls and resolve queries with professionalism
- Ensure timely and accurate delivery of service
- Strive for first-call resolution and high customer satisfaction
- Maintain quality benchmarks like AHT, CSAT, and compliance metrics
- Properly document all interactions and follow up where needed
- Identify areas for process improvement and contribute ideas
Important Note:
This is a voice process role for night shift only.
Please apply only if you are comfortable with night shifts and voice-based support.
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