Senior Analyst, Workforce Strategy and Planning

Job Summary:

This position is responsible for the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.

About Team:

We are a one-stop shop for all mission-critical services that are both high-quality and low-cost. Our team is responsible for a variety of priorities, including solving complex problems for all of our stakeholders across the board by providing world-class services such as Source to Contract, Procure to Pay for Goods Not for Resale, Business Intelligence; Robotic Process Automation, Networking, and Pre; Post Payment Audits. The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We are looking for career-minded, customer-centric individuals who are experienced in providing best-in-class customer service.

What you'll do:

• Contributing to the development and refinement of workforce planning models: Collaborate with senior team members to create and enhance Excelbased workforce planning, forecasting, and optimization models. Assist in integrating these models into broader workforce planning tools and dashboards.
• Supporting project execution and organizational design efforts: Assist in the planning and execution of workforce-related projects, contributing to organizational design initiatives by gathering and analyzing internal and external data, and providing data-driven insights and recommendations.
• Assisting in the development of workforce strategies and plans: Partner with cross-functional teams to gather relevant data, validate workforce strategies, and align plans with enterprise objectives. Help evaluate initiatives for return on investment and potential outcomes, and work on improving the accuracy of workforce forecasting for the annual operating plan.
• Coordinating cross-functional workforce planning efforts: Work with teams to establish priorities and goals, develop action plans, and support the monitoring of project milestones. Help organize and facilitate cross-functional meetings, track progress, and contribute to the implementation of changes. Assist in the development of metrics to measure project success and communicate findings with stakeholders.
• Supporting talent development and workforce initiatives: Contribute to efforts to attract, develop, and retain a skilled workforce by identifying capability gaps, participating in recruitment, and supporting mentorship and succession planning initiatives. Help leverage the capabilities of both new and existing talent to meet business needs.
• Promoting a culture of integrity and ethical standards: Support efforts to ensure adherence to company standards of integrity and ethics by integrating these values into programs and practices. Assist in the development of responses to non-compliance and support the Open Door Policy.
• Building and leveraging internal and external partnerships: Work with team members to develop and maintain relationships with key stakeholders, supporting the execution and evaluation of business plans and initiatives. Engage in community outreach and involvement initiatives to support the achievement of business goals.
• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
• Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
• Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What you'll bring:

• Bachelors degree in Analytics, Statistics, Computer Science, Mathematics, or related field and 4 to 7 years experience in data management, business analytics, statistics, or related area OR 4 to 7 years experience in data analysis, statistics, computer science, or related area.
• Respect the Individual demonstrates and encourages respect for all; builds a high-performing team; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace where all associates feel seen, supported and connected through culture of belonging so associates thrive and perform; drives a positive associate and customer/member experience for all; identifies, attracts, and retains the best team members.
• Respect the Individual creates a discipline and focus around developing talent, through feedback, coaching, mentoring, and developmental opportunities; promotes an environment allowing everyone to bring their best selves to work; empowers associates and partners to act in the best interest of the customer/member and company; and regularly recognizes others' contributions and accomplishments.
• Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.
• Act with Integrity: Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).
• Act with Integrity:Follows the law, our code of conduct and company policies, and sets expectations for others to do the same; promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of non-retaliation; listens to concerns raised by associates. takes action and encourages others to do the same; holds self and others accountable for achieving results in a way that is consistent with our values.
• Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
• Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni merchant mindset and acts with an Every Day Low-Cost mindset to drive value and Every Day Low Prices for customers/members.
• Serve our customers and members adopts a holistic perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans and shaping the team's strategy.
• Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes, and intelligent risk-taking; and exhibits resilience in the face of setbacks.
• Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

About Walmart Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Benefits:

Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we're able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.