Process Trainer

1 day ago

Cochin, Kerala, India Policybazaar Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description Process Trainer - Insurance

Location Kochi

6 Days Working

Job Responsibilities

  • Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.
  • Coordinate training schedule, set up, creation of training materials and follow-up.
  • Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
  • Responsible for providing the product knowledge on Health Insurance to all new joiners.
  • Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
  • Assist in delivery of on-going training programs
  • Evaluate training and report on trainees
  • Reviewing trainings performances and preparing participants score sheets
  • Arrange for follow-up training, or report following training sessions
  • Timely & constructive feedback and counselling of the trainees
  • Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Desired Skills:

  • Required from a training background
  • Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.
  • Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
  • Ability to communicate and resolve issues that affect Performance Criteria
  • Ability to handle escalations from employees
  • Ability to escalate issues to their supervisor or other internal departments
  • Demonstrated language fluency in English

Candidate should be comfortable working from office 6days -

Mail -

Kochi - Address: 4th Floor, Arya Bhangy Pinncle, Sahodaran Ayyappan Rd, Elamkulam, Kochi, Ernakulam, Kerala 682020, India

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