Technical Lead

3 days ago

Secunderabad HO Hyderabad Telangana, India TVS ELECTRONICS LIMITED Full time ₹ 1,80,000 - ₹ 2,52,000 per year

Key Responsibilities:

  • Lead and support a team of field/service engineers across assigned regions.
  • Drive daily service operations ensuring SLA adherence and customer satisfaction.
  • Perform root cause analysis for repeated technical issues and implement corrective actions.
  • Coordinate with OEMs (e.g., HP, Lenovo, Dell) for escalations, spares, and technical approvals.
  • Conduct periodic audits, training sessions, and performance reviews of engineers.
  • Ensure correct diagnosis and closure of cases in CRM tools or ticketing systems.
  • Support in installation, troubleshooting, and preventive maintenance activities.
  • Work closely with Regional Leads and Tech-Lead Manager for continuous process improvement.
  • Track and report daily/weekly performance metrics and technical gaps.

Required Skills & Qualifications:

  • Diploma / B.Tech / B.E. in Electronics, Computer Science, or related field.
  • 1–4 years of experience in IT hardware / field service / technical operations.
  • Hands-on experience with desktop, laptop, and printer repairs.
  • Strong understanding of troubleshooting methodologies and escalation handling.
  • Excellent communication, reporting, and coordination skills.
  • Leadership and mentoring capabilities.
  • Familiarity with CRM/ticketing tools (HP OWS, Siebel, or similar) preferred.

Key Attributes:

  • Ownership mindset with problem-solving attitude.
  • Ability to work under pressure and meet deadlines.
  • Strong analytical and decision-making skills.
  • Commitment to quality and customer satisfaction.

Job Type: Contractual / Temporary

Pay: ₹18, ₹21,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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