Lead Consultant

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Lead Consultant - IT WPS ServiceNow Technical Lead We are seeking a highly skilled and experienced ServiceNow Technical Lead to lead the design development and implementation of automation solutions across our organization This role requires deep technical expertise strategic thinking and the ability to collaborate with cross-functional teams to drive efficiency and innovation Responsibilities The ServiceNow Technical Lead will be responsible for leading the design development and delivery of ServiceNow platform enhancements and solutions in alignment with enterprise ITSM and ITOM strategies This role combines technical leadership with Agile and DevOps delivery practices ensuring iterative high-quality releases that meet business objectives The individual will also act as a Scrum Lead driving sprint planning retrospectives and performance tracking across the development team The resource will also be responsible for Requirement documentation BRD FSD and all Project related work as a business Analyst Responsibilities 1 Technical Leadership Solution Design Lead the end-to-end architecture design and configuration of ServiceNow modules e g ITSM ITOM CMDB Incident Change Request Knowledge Ensure solution scalability maintainability and alignment with ServiceNow best practices Provide technical guidance to developers and administrators reviewing scripts workflows and UI policies Collaborate with enterprise architects and process owners to ensure integration and process alignment across platforms Manage and maintain custom applications integrations and automation scripts using ServiceNow APIs and Flow Designer 2 Agile DevOps Delivery Management Act as Scrum Lead for the ServiceNow delivery team facilitating daily stand-ups sprint planning retrospectives and sprint reviews Ensure the team follows Agile best practices and continuously improves through retrospective feedback and process optimization Manage sprint backlogs user stories and prioritize development tasks in collaboration with the Product Owner Track sprint progress velocity and blockers report metrics through Agile dashboards and reports burn-down throughput cycle time Foster a DevOps culture by implementing continuous integration CI CD pipelines automated testing and version control best practices 3 Project Management Stakeholder Communication Lead multiple ServiceNow initiatives simultaneously while ensuring on-time in-scope and quality delivery Work closely with business stakeholders process owners and leadership to define requirements and translate them into technical deliverables Develop and maintain project plans timelines and risk logs proactively communicate issues and mitigations Prepare and present project status updates sprint reports and release summaries to leadership Ensure alignment between business objectives and technical execution through structured change management and governance 4 Platform Governance Optimization Define and enforce governance policies development standards and code review processes Ensure compliance with security performance and change control policies Manage platform upgrades patching and release readiness in coordination with the ServiceNow platform owner Continuously assess new ServiceNow capabilities and make recommendations for adoption to drive automation and efficiency Qualifications we seek in you Minimum Qualifications Relevant years of hands-on experience in ServiceNow development and administration with at least minimum years in a technical lead capacity Deep expertise in ServiceNow ITSM CMDB Catalog Flow Designer and IntegrationHub Strong understanding of Agile Scrum and DevOps delivery methodologies Proven ability to lead and mentor development teams using Agile frameworks and sprint-based planning Experience with REST SOAP integrations MID Servers and third-party system integration Proficiency in JavaScript Glide scripting and ServiceNow platform APIs Experience implementing CI CD pipelines e g with Git Jenkins or ServiceNow ATF Strong analytical and problem-solving skills with an eye for continuous improvement Excellent written and verbal communication skills experience engaging with both technical and business stakeholders Preferred Qualifications Skills ServiceNow Certified System Administrator CSA Certified Implementation Specialist CIS in ITSM or ITOM Certified Application Developer CAD Certified Scrum Master CSM or Agile Practitioner certification Experience working in global delivery environments with distributed teams Soft Skills Strong leadership and team facilitation abilities Excellent time management and task prioritization Focused on driving continuous improvement and automation Collaborative transparent and proactive communicator Ability to balance technical depth with business context Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training