Senior Customer Support Representative

2 weeks ago


Bengaluru, Karnataka, India Carveout Tech Full time ₹ 2,50,000 - ₹ 42,00,000 per year

Immediate hiring for Senior Customer Support

Work from Office

Location: Kammanahalli, Bangalore

Male/Female Graduates Preferred

More than 2 Years experienced candidates preferred

Day shift job

6 Days working & 1 Week off

Looking for Sales or E-commerce background candidates

English & Hindi with any south Indian Language is required

Job Description:

  • Manage overall customer queries, complaints & escalations
  • Coordinate with customers & field sales executives to schedule home visit appointments.
  • Maintain & update appointment calendars and tracker sheets
  • Follow-up with the team to track status of visits & order closures
  • Conduct review calls with customers post-service to gather feedback & encourage reviews.
  • Oversee Customer Care Executive for other customer queries & escalations.
  • Ensure timely & professional communication throughout the customer journey, handle escalations professionally and report to management

Job Type: Full-time

Pay: ₹25, ₹42,000.00 per month

Benefits:

  • Paid sick time
  • Provident Fund

Application Question(s):

  • Looking for Bangalore Candidates only, Immediate Joiners preferred

Interested candidates can share your resume to No Calls)

Experience:

  • Senior Customer service: 2 years (Required)

Language:

  • Hindi (Required)

Work Location: In person

Speak with the employer



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