Senior Customer Support Representative
2 weeks ago
Immediate hiring for Senior Customer Support
Work from Office
Location: Kammanahalli, Bangalore
Male/Female Graduates Preferred
More than 2 Years experienced candidates preferred
Day shift job
6 Days working & 1 Week off
Looking for Sales or E-commerce background candidates
English & Hindi with any south Indian Language is required
Job Description:
- Manage overall customer queries, complaints & escalations
- Coordinate with customers & field sales executives to schedule home visit appointments.
- Maintain & update appointment calendars and tracker sheets
- Follow-up with the team to track status of visits & order closures
- Conduct review calls with customers post-service to gather feedback & encourage reviews.
- Oversee Customer Care Executive for other customer queries & escalations.
- Ensure timely & professional communication throughout the customer journey, handle escalations professionally and report to management
Job Type: Full-time
Pay: ₹25, ₹42,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Application Question(s):
- Looking for Bangalore Candidates only, Immediate Joiners preferred
Interested candidates can share your resume to No Calls)
Experience:
- Senior Customer service: 2 years (Required)
Language:
- Hindi (Required)
Work Location: In person
Speak with the employer
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