Customer Experience Team Lead

2 weeks ago

Gurgaon, Haryana, India Airtel Full time ₹ 8,00,000 - ₹ 25,00,000 per year

Airtel Business.HO>Customer Experience.Service Assurance.Governance- Data Non tech>TL - Customer Experience>Airtel Centre - Gurgaon Self-driven & engaged operation person to drive operations for connectivity non-technical requests. In this role, person is expected to engage with cross functional team to own end to end resolution of tickets within defined service level and at the same time gather insights from customer interactions and simplify complex process journeys leading to interaction reduction 1) Continuous improvement & monitoring of critical business KPIs through regular dashboards 2) Contribute to digital wave to provide digital solutions to our customers with first time right approach 3) Suggest & re-design process to support circle team service customer seamlessly. 4) Communicate to wider team on development, process enhancement. 5) To be the first level escalation contact to central leadership and to have periodical proactive interactions to prevent surprises & escalations 6) Engage with cross functional stakeholders, partners and execute central driven process improvement plans Key Deliverables:- MOPs of critical complex customer journeys Ensure Adherence of complaint resolution TATs and SLA's by partners and identify weak areas for improvement. Reduce customer pain by working towards our critical experience gates : Interactions & Repeat Database management & compliance reporting Experience LevelSenior Level

  • Team Lead Customer Experience

    1 week ago

    Gurgaon, Haryana, India Faircent Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Responsibilities: Job Title: Team Lead – Customer Experience Location: Gurugram - Haryana Department: Customer Experience Reporting To: Director Role Overview We are looking for a dynamic and experienced Team Lead – Customer Experience to lead our customer support and grievance redressal function. The candidate should have a strong understanding of...

  • Customer Experience Lead

    2 days ago

    Gurgaon, Haryana, India Swageazy Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We are looking for a Customer Experience Lead who can own the end-to-end client journey from onboarding to project delivery ensuring every interaction reflects excellence, empathy, and efficiency. The ideal candidate combines strong communication, project management, and problem-solving skills with a deep passion for customer satisfaction. Key...

  • Customer Experience Lead

    4 days ago

    Gurgaon, Haryana, India Precious Pet Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Key Responsibilities/What You Will Do• Lead the HUFT Way: Inspire and guide the customer service team to embody empathy, warmth,and problem-solving in every interaction.• Pet Parent First: Create service protocols and tone of voice that reflect what pet parents trulyneed from reassurance to expert guidance.• Service Excellence: Define KPIs around...

  • Customer Support Team Lead

    1 week ago

    Gurgaon, Haryana, India Next Mantra Solution Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We're Hiring:Customer Support Team Lead (Call & Chat Support)Location:GurugramExperience:4–10 YearsEmployment Type:Full-timeWe are looking for a dynamicCustomer Support Team Leadto manage and mentor ourcustomer care call and chat support teamwhile ensuring top-notch service delivery. The ideal candidate will have strong leadership skills, excellent...

  • Customer Support Team lead

    2 weeks ago

    Gurgaon, Haryana, India Divine Hindu Full time ₹ 5,50,000 - ₹ 7,50,000 per year

    Location: Sector 27, Gurugram (near Sikanderpur Metro)Working Days: Monday – SaturdayTimings: 9:00 AM – 6:30 PM (Work from Office)About Divine HinduDivine Hindu is India's fastest-growing spiritual lifestyle brand, offering authentic Rudraksha, Karungali, gemstones, and puja essentials. We serve lakhs of customers across India with a commitment to trust,...

  • Customer Support Team lead

    7 days ago

    Gurgaon, Haryana, India Divine Hindu Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Company: Divine Hindu Lifestyle Pvt LtdLocation: Sector 27, Gurugram (near Sikanderpur Metro)Working Days: Monday – SaturdayTimings: 9:00 AM – 6:30 PM (Work from Office)About Divine HinduDivine Hindu is India's fastest-growing spiritual lifestyle brand, offering authentic Rudraksha, Karungali, gemstones, and puja essentials. We serve lakhs of customers...

  • Customer Support Team Lead

    1 week ago

    Gurgaon, Haryana, India Divine Hindu Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company: Divine Hindu Lifestyle Pvt LtdLocation: Sector 27, Gurugram (near Sikanderpur Metro)Working Days: Monday – SaturdayTimings: 9:00 AM – 6:30 PM (Work from Office)About Divine HinduDivine Hindu is India's fastest-growing spiritual lifestyle brand, offering authentic Rudraksha, Karungali, gemstones, and puja essentials. We serve lakhs of customers...

  • Customer Support Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Divine Hindu Full time ₹ 5,50,000 - ₹ 8,50,000 per year

    Company:Divine Hindu Lifestyle Pvt LtdLocation:Sector 27, Gurugram (near Sikanderpur Metro)Working Days:Monday – SaturdayTimings:9:00 AM – 6:30 PM (Work from Office)About Divine HinduDivine Hindu is India's fastest-growing spiritual lifestyle brand, offering authentic Rudraksha, Karungali, gemstones, and puja essentials. We serve lakhs of customers...

  • Customer Experience

    2 weeks ago

    Gurgaon, Haryana, India AGRIM Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About AGRIMAGRIM is a fast-growing B2B agri-inputs marketplace, redefining how agri-retailers and farmers access quality products. We are scaling rapidly and looking for aCustomer Experience Leadto own and drive our CX charter end-to-end.Role OverviewWe are seeking a highly customer-obsessed professional to lead AGRIM'sCustomer Experience agenda. This is...

  • Customer Experience

    2 weeks ago

    Gurgaon, Haryana, India MakeMyTrip Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About The OpportunityRole: Customer Experience - Post Sales OperationsLevel: Senior Manager/ Associate DirectorReporting To: Director - Customer ExperienceLocation: GurgaonAbout The FunctionOur Customer Experience team is dedicated to elevating every interaction with our customers. By enhancing customer satisfaction, minimizing customer effort, and driving...