Customer Support Team Lead

1 week ago

Gurgaon, Haryana, India Next Mantra Solution Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per year

We're Hiring:
Customer Support Team Lead (Call & Chat Support)


Location:
Gurugram


Experience:
4–10 Years


Employment Type:
Full-time

We are looking for a dynamic
Customer Support Team Lead
to manage and mentor our
customer care call and chat support team
while ensuring top-notch service delivery. The ideal candidate will have strong leadership skills, excellent problem-solving ability, and a passion for creating great customer experiences.

Key Responsibilities:

  • Lead and manage a
    customer care team handling both calls and chat support
  • Monitor daily operations, resolve escalations, and ensure SLA & quality compliance
  • Track and improve performance metrics (
    CSAT, TAT, FCR, NPS
    )
  • Conduct regular training, coaching, and performance reviews for agents
  • Collaborate with product and operations teams to address recurring issues
  • Handle escalated calls/chats with empathy and quick resolution

Desired Profile:

  • 4–8 years of experience in
    customer support
    , with at least 2 years in a
    team lead / supervisor role
  • Strong experience in managing
    call centers and chat support teams
  • Hands-on expertise with
    CRM / ticketing tools (Zendesk, Freshdesk, Salesforce, etc.)
  • Excellent communication, problem-solving, and people management skills
  • Ability to motivate, coach, and manage a high-performing team


Why Join Us?

  • Lead a passionate
    call & chat support team
    and directly impact customer satisfaction
  • Collaborative culture with strong career growth opportunities
  • Competitive salary + attractive incentives

  • Customer Support Team Lead

    1 week ago

    Gurgaon, Haryana, India Divine Hindu Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company: Divine Hindu Lifestyle Pvt LtdLocation: Sector 27, Gurugram (near Sikanderpur Metro)Working Days: Monday – SaturdayTimings: 9:00 AM – 6:30 PM (Work from Office)About Divine HinduDivine Hindu is India's fastest-growing spiritual lifestyle brand, offering authentic Rudraksha, Karungali, gemstones, and puja essentials. We serve lakhs of customers...

  • Customer Support Team lead

    1 week ago

    Gurgaon, Haryana, India Divine Hindu Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Company: Divine Hindu Lifestyle Pvt LtdLocation: Sector 27, Gurugram (near Sikanderpur Metro)Working Days: Monday – SaturdayTimings: 9:00 AM – 6:30 PM (Work from Office)About Divine HinduDivine Hindu is India's fastest-growing spiritual lifestyle brand, offering authentic Rudraksha, Karungali, gemstones, and puja essentials. We serve lakhs of customers...

  • Customer Support Team lead

    2 weeks ago

    Gurgaon, Haryana, India Divine Hindu Full time ₹ 5,50,000 - ₹ 7,50,000 per year

    Location: Sector 27, Gurugram (near Sikanderpur Metro)Working Days: Monday – SaturdayTimings: 9:00 AM – 6:30 PM (Work from Office)About Divine HinduDivine Hindu is India's fastest-growing spiritual lifestyle brand, offering authentic Rudraksha, Karungali, gemstones, and puja essentials. We serve lakhs of customers across India with a commitment to trust,...

  • Customer Support Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Divine Hindu Full time ₹ 5,50,000 - ₹ 8,50,000 per year

    Company:Divine Hindu Lifestyle Pvt LtdLocation:Sector 27, Gurugram (near Sikanderpur Metro)Working Days:Monday – SaturdayTimings:9:00 AM – 6:30 PM (Work from Office)About Divine HinduDivine Hindu is India's fastest-growing spiritual lifestyle brand, offering authentic Rudraksha, Karungali, gemstones, and puja essentials. We serve lakhs of customers...

  • Support Team Lead

    2 days ago

    Gurgaon, Haryana, India One Impression Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About One ImpressionOne Impression is the #1 creator marketplace connecting brands with authentic influencers and content creators. We're building the future of how brands and creators collaborate, with speed, transparency, and efficiency at the core.As we scale, support is a mission-critical function. We are looking for aSupport Operations Leadto run and...

  • Lead - Customer Support

    14 hours ago

    Gurgaon, Haryana, India Shiprocket Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are seeking a dynamic and experienced Customer Support Lead to lead our customer support operations. The ideal candidate will have proven expertise in setting up and scaling call centers, managing large support teams, and driving customer excellence within the service industry.Key ResponsibilitiesEstablish, scale, and manage a fully functional call center...

  • Customer Support Executive

    2 days ago

    Gurgaon, Haryana, India TRDFIN Support Services Pvt Ltd Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...

  • Team Lead Customer Experience

    1 week ago

    Gurgaon, Haryana, India Faircent Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Responsibilities: Job Title: Team Lead – Customer Experience Location: Gurugram - Haryana Department: Customer Experience Reporting To: Director Role Overview We are looking for a dynamic and experienced Team Lead – Customer Experience to lead our customer support and grievance redressal function. The candidate should have a strong understanding of...

  • Customer Support Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Hike Education Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    ● Ensuring profitable revenue.● Reviewing performance and taking appropriate action for redressal where needed.● Monitoring the work of the sales and support team by using daily reports.● Keeping an eye on the new developments and trends in line with the company's vision documentand priority.● Handling escalations of enrolled students,...

  • Customer Experience Team Lead

    2 weeks ago

    Gurgaon, Haryana, India Airtel Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Airtel Business.HO>Customer Experience.Service Assurance.Governance- Data Non tech>TL - Customer Experience>Airtel Centre - Gurgaon Self-driven & engaged operation person to drive operations for connectivity non-technical requests. In this role, person is expected to engage with cross functional team to own end to end resolution of tickets within defined...