Customer Support Team Lead

2 weeks ago

Gurgaon, Haryana, India Hike Education Full time ₹ 15,00,000 - ₹ 25,00,000 per year

● Ensuring profitable revenue.

● Reviewing performance and taking appropriate action for redressal where needed.

● Monitoring the work of the sales and support team by using daily reports.

● Keeping an eye on the new developments and trends in line with the company's vision document

and priority.

● Handling escalations of enrolled students, simultaneously managing their queries keeping them

retained with complete enrolment fees.

● Handle student complaints, Grievances provide appropriate solutions and alternatives within the

TAT; follow up to ensure resolution.

● Proven success in sales and Positive attitude to dealing with teams.

● Confident negotiator and ability to close the deal.

● Strong communication skills in written, oral, email, telephone and presentation.

● Excellent organizational and time management skills.

● Capable of hands-on problem-solving, with the ability to generate ideas and solutions.

● Capable of working independently and along with the team.

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