Technical Support Team Lead

Technical Support Team Lead

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE partner/customer office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you

8+ years of experience in working on Active Directory and 6+ years of experience in Windows Administration, , MS cluster Administration, Networking, Performance Tuning, Patch Management, Windows Upgrades into production environment, including customer facing or customer support roles. The primary function of support consultants is to provide in-depth technical and technological expertise in their areas of focus, so that we can develop a genuinely customized solution for every customer. working at highest level with customers and managing large projects. Need to be flexible to work in shifts and work from Office.

What you'll do:

• • Overall proactive monitoring through online dashboard and management of equipment, endpoints, servers, database, network devices and related services
• Installing and test desktop software applications running in the Customer environment and configuration of internet browsers for running Customer applications
• Extend central support to users w.r.t. tool/ (Manage Engine)
• Coordination for delivery/ deployment/discovery of agents/endpoints and installation of new hardware, software and necessary licenses in stipulated period
• Shall be responsible for providing the timely resolution of the OS related issue raised by the Customer
• Tape Management
• Backup Policy Creation
• Scheduling Backup on DC, DR
• Archival Management
• OEM Liaising
• Support During DR-DRILL
• Responsible for OEM Health check of Deployed Solution
• Carry out Preventive maintenance thru OEMs

People and Business Skills

• Should be able to drive, motivate and elevate team performance through effective conflict resolution, developmental feedback and clear communication.
• Strong leadership in setting direction, goal setting, team dynamics and interpersonal skills, with the ability to inspire and motivate a team.
• Possess strong written and verbal communication skills, team player, knowledge sharing.
• Demonstrate, decision making skills, negotiating skills, time-resource management, teamwork, knowledge of quality processes.

What you need to bring:

Mandatory Skills : Should know the Different technologies mainly from the monitoring, threshold, parameter, analysis etc,

• Storage & Backup Support
• SAN Switch
• Experience with Alletra Storage, Commvault, and Tape Library
• Knowledge of Backup & Replication
• Expertise in Network/Server Automation and Storage Monitoring
• Should be Science Graduate (IT/ Computer), preferably, BE/B. Tech/MCA with minimum 3 years of Compute/Servers, Storage, Backup solution and minimum 5 years' total experience in the field of IT implementation / support of related solution
• Should be certified in 1 of the following certifications:
• MCSA/CISA/CISM/ISO 27001/COBIT 5/ITIL
• Mandatory knowledge & Experience (3 year out of overall 5 years) in Manage Engine, ITOM/OPM solution

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:

Services

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.