Team Leader

5 days ago

Navi Mumbai, Maharashtra, India Promultis 6win Full time ₹ 9,00,000 - ₹ 12,00,000 per year


• Responsible for ensuring that Tele-Sales Staff have the knowledge and skills to answer donors questions, requests for support or problems quickly and effectively. Has additional responsibility for meeting sales and profitability targets.

• The performance of individual callers is essential to the success of a call centre.

Responsible for recruiting, training, managing, and monitoring callers so that they have the skills and knowledge to meet the targets and fundraising objectives.

• Training programs must ensure that Callers have good knowledge about services of the organisation, most importantly customer handling skills.

• Responsible for using the resources efficiently and cost-effectively. By analysing records of incoming calls / outgoing calls, can identify how much actual calls were made.

• Responsible for checking and monitoring the reports on various aspects of call centre performance to other members of the management team.

• Must ensure that all members understand the team's objectives and work together to achieve it. Constant monitoring to ensure that everyone is working towards the same goal.

• Provide effective and timely feedback to the management.

• Responsible for setting and meeting performance targets for speed, efficiency, sales, and quality.

• Responsible managing the daily running of the call centre.

• Responsible in coordinating staff recruitment, and liaising with Talent Acquisition Manager.

• Responsible in reviewing the performance of staff, identifying training needs and planning training sessions.

• Responsible in handling the most complex customer complaints or enquiries.

• Responsible for provide information on day-to-day basis to the top management with regard to meeting the day-to-day targets, staffing and other issues.

• Responsible to make sure that all assets are properly maintained and are in good working condition.

• Responsible to make sure that Tele-Sales targets are met on daily basis.

• Motivate and encourage callers through positive communication and feedback

• Meet at least once each week with Manager to review the following topics:

o Review the past week's events, including statistics, results and targets.

o Disseminate new target information.

o Introduce new staff members.

o Communicate organisation information.

o Answer questions and comments.

o Provide targets to be achieved with a glimpse of future weeks.

• Perform at least one monitoring evaluation once in 5 working days

o Record the best performer of the week.

o Record the list of agents that needs to be motivated to perform better.

  • Team Leader

    1 day ago

    Navi Mumbai, Maharashtra, India PES Hr Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    currently seeking a Team Leader for their Telecom Process into ISP for Airoli location. The ideal candidate must have a min of1 year of exp as Team leader for international process Exp in handling team managed clients hands on excel,people management Required Candidate profileProcess : Experience in Voice Process is mandatory (International)Background : BPO...

  • Team Leader

    5 days ago

    Navi Mumbai, Maharashtra, India Yes Bank Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Team Leader ( Phone Banking )Location :- Airoli ( Navi Mumbai )BU - Contact CentreSBU - Phone BankingFunctional Designation -Team LeaderCorporate Designation /Grade :- UP to Manager/sr. ManagerJob Responsibilities:To manage day-to-day planning, operations and problem solving of team to meet required service level components, standards and targetsEnsure...

  • Team Leader

    5 days ago

    Navi Mumbai, Maharashtra, India TaskUs Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Team Leader

    5 days ago

    Navi Mumbai, Maharashtra, India Mehr Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: Navi Mumbai (Belapur)Lead & drive a sales team (Mutual Fund Products)Achieve sales targets & ensure top-class serviceCoach, mentor & monitor performanceEnsure compliance & process excellenceGraduate with Proven Team Leader experience Required Candidate profileMotivate the team to achieve their targets Manage and lead a team of 20 agents Maintain...

  • Team Leader

    3 days ago

    Navi Mumbai, Maharashtra, India TaskUs Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce,...

  • Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India Selections HR Services Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking an experiencedTeam Leaderto manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background inRCM (Revenue Cycle Management),medical billing,claims processing, orprovider/payer operations, with proven ability to lead, motivate, and manage performance in a...

  • Team Leader

    5 days ago

    Navi Mumbai, Maharashtra, India HY Fly Consultancy Full time ₹ 4,80,000 per year

    Team Leader-VoiceProcess-2 Inbound 2 OutboundPayroll-Mutual Fund COJob Location-TBelapurSalary-4.8 Lakhs+IncEXP-Graduate with min 1 yrs team handling exp Into Voice Process only apply(on papers TL)Call Hruitka Required Candidate profileMonitoring and managing KPIs such as Service level, Occupancy, Shrinkage, AHT for productivity of team members.Manage...

  • Team Leader

    3 days ago

    Navi Mumbai, Maharashtra, India BVS Global Full time ₹ 9,60,000 - ₹ 12,00,000 per year

    Job Description-Team LeaderJob Title:Team LeaderJob Location:Navi MumbaiPosition Overview:A focused and target-oriented Team Leader is sought to join our team. Individual would be responsible for leading and managing a team of sales and customer service representatives to achieve sales targets, deliver exceptional customer experiences and drive business...

  • Team Leader

    1 week ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Team Leader for ICICI Lombard contact center @ Vashi Office**THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD**Designation: - Senior Team LeaderRole: - Handling Customer Service TeamShift Timing: - Female: 7 to 8:30 pm (Any 9.30 hrs.) Male :7 to 12:30 AM (Any 9.30 hrs) + (night shift)Week-Off: - 2 Rotational Week-offAge Criteria: - 25 TO 37Roles...

  • Team Leader

    3 days ago

    Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role Objective :Functional /Business Responsibilities: • Mange a team of approximately 10 20 CSRs • Ensures 100% of CSRs meet and or exceeds their overall KPIs (sales targets, customer satisfaction and experience, quality and productivity standards) • Provides consistent, balanced and timely performance feedback on CSR performance • Ensures a...