Desktop Support Engineer

6 days ago

Mumbai, Maharashtra, India Seclore Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description

Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.

What should you know about us?

Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.

Know more about us at

You would love our tribe:

If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you

Role: Desktop Support Engineer

Experience:1-3 years

Location: Mumbai

A sneak peek into the role:

We are seeking a proactive and technically sound Desktop Support Engineer (Night Shift) to provide end-user support for Windows and macOS devices, resolve basic networking issues, and ensure smooth IT operations during off-business hours.

Here's what you will get to explore:

  • Provide first-level support for Windows and MacBook systems, including OS issues, software installations, and patch updates.

  • Troubleshoot and resolve hardware, peripheral, and application issues reported by users.

  • Perform routine checks, system health monitoring, and overnight software rollouts or updates.
  • Support VPN access, Wi-Fi connectivity, and LAN troubleshooting.
  • Handle account-related support (password resets, profile issues, etc.) via Active Directory or MDM platforms.
  • Document incidents, solutions, and escalate complex issues to senior IT staff as needed.
  • Maintain and update asset inventory, and coordinate with day-shift teams for follow-ups.
  • Ensure compliance with security protocols and SOPs during all support operations.
  • Coordinate with global teams or external vendors for remote troubleshooting if required.

We can see the next Entrepreneur At Seclore if you have

  • Strong knowledge of Windows 10/11 and macOS Monterey/Ventura.
  • Familiarity with Microsoft Office Suite, remote support tools, and ticketing systems.
  • Understanding of basic networking: IP configuration, DNS, DHCP, and Wi-Fi troubleshooting.
  • Knowledge of MDM tools (e.g., Jamf, Intune) and remote desktop tools.
  • Excellent written and verbal communication skills.
  • Are tech agnostic, think innovatively and take calculated risk

Why do we call Seclorites Entrepreneurs not Employees

We value and support those who take the initiative and calculate risks.

We have an attitude of a problem solver and an aptitude that is tech agnostic. You get to work with the smartest minds in the business.

We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.

Excited to be the next Entrepreneur, apply today

Don't have some of the above points in your resume at the moment? Don't worry. We will help you build it.

Let's build the future of data security at Seclore together.

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