Customer Support Executive

1 day ago

Noida Sector DelhiNCR, India Jyotishvitran Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job Summary:- We are looking for a Customer Support Executive who will serve as the primary point of contact for our customers. The ideal candidate will handle customer queries, resolve issues efficiently, and ensure a positive customer experience through effective communication and problem-solving skills.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
  • Provide accurate information about products, services, and company policies.
  • Handle customer complaints with empathy and patience, ensuring satisfactory resolutions.
  • Maintain customer records and update information in the CRM system.
  • Coordinate with internal departments (sales, technical, logistics, etc.) to resolve complex issues.
  • Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
  • Suggest improvements based on customer feedback to enhance overall service quality.

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