Business Analyst

21 hours ago

Pune, Maharashtra, India Genpact Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Principal Consultant - Business Analyst - Service Now

Principal Consultant - Business Analyst - Service Now-ITO

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000 people across 30 countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant - Business Analyst - Service Now

In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.

Responsibilities


• Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements.

• Understand and negotiate needs and expectations of stakeholders.

• Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project.

• Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements.

• Manage customer relationships and expectations by developing a communication process to keep others up to date on project results.

• Create and maintain issue logs, meeting minutes, project summaries, meeting schedules.

• Support customers during UAT.

• Perform functional testing to ensure requirements are being met.
Qualifications we seek in you
Minimum Qualifications

• B.E / MCA / Relevant degree

• Prior working experience with ServiceNow.

• Good knowledge of available IT systems/tools.

Preferred qualifications

• Good management, analytic, problem solving & interpersonal skills

• Self-motivated, Positive outlook & result oriented

• Effective communication skills

• Good knowledge of available IT systems/tools

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Principal Consultant Primary Location India-Pune Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Oct 2, 2025, 8:28:15 AM Unposting Date Mar 31, 2026, 1:28:15 PMMaster Skills List DigitalJob Category Full Time Experience LevelSenior Level

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