Customer Relationship Executive
6 days ago
- Customer interaction: Greet customers, understand their needs, and provide solutions
- Complaint management: Handle customer complaints and resolve them promptly
- Service coordination: Schedule appointments, coordinate with technical teams, and update customers on service progress
- Sales support: Promote products and services, and help customers understand warranty terms
- Documentation and reporting: Maintain records of customer interactions and service requests, and prepare reports
- Customer feedback: Conduct surveys and follow-up calls to gather feedback, and analyze it to suggest improvements
- Relationship management: Build and maintain strong relationships with customers
- Lead generation: Work with the sales team to generate leads, and identify opportunities for new business
- Appointment management: Schedule appointments and manage the service calendar
- Customer satisfaction: Ensure customer satisfaction at all times
Job Types: Full-time, Permanent
Pay: ₹8, ₹12,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Experience:
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Work Location: In person
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