Customer Relationship Executive

1 day ago


Cherthala, Kerala, India Jacobs Motorcycles Full time ₹ 96,000 - ₹ 14,40,000 per year
  • Customer interaction: Greet customers, understand their needs, and provide solutions
  • Complaint management: Handle customer complaints and resolve them promptly
  • Service coordination: Schedule appointments, coordinate with technical teams, and update customers on service progress
  • Sales support: Promote products and services, and help customers understand warranty terms
  • Documentation and reporting: Maintain records of customer interactions and service requests, and prepare reports
  • Customer feedback: Conduct surveys and follow-up calls to gather feedback, and analyze it to suggest improvements
  • Relationship management: Build and maintain strong relationships with customers
  • Lead generation: Work with the sales team to generate leads, and identify opportunities for new business
  • Appointment management: Schedule appointments and manage the service calendar
  • Customer satisfaction: Ensure customer satisfaction at all times

Job Types: Full-time, Permanent

Pay: ₹8, ₹12,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance
  • Provident Fund

Experience:

  • total work: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person



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