Assistant Operations Manager

8 hours ago

Cherthala, Kerala, India Obvious Technology Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

Obvious Technology Inc. specializes in AI solutions, leveraging Computer Vision, Natural Language Processing, and Machine Learning through our proprietary
AiBlock technology
. Our Cognitive Enterprise Platform simplifies AI adoption to reduce operational costs, increase efficiency, grow revenue, and improve customer experience.

We proudly serve clients across
Banking, Healthcare and Financial Services
industries. Our accomplishments include
11 patents
,
24+ AiBlocks
,
60+ business use cases
, and
19 ongoing projects
that continue to transform enterprises with cutting-edge AI.

Role Description

We are seeking a highly motivated
Assistant Operations Manager
to join our team in
Cherthala
. This is a
full-time, on-site role
.

The Assistant Operations Manager will be responsible for
overseeing day-to-day operations
, managing and mentoring staff, optimizing workflows, and ensuring operational efficiency. The role involves close collaboration with cross-functional departments, maintaining operational policies, and assisting in decision-making processes to
improve productivity, quality, and client satisfaction
.

Key Responsibilities

  • Supervise daily operations to ensure smooth and efficient business processes.
  • Manage, guide, and support team members to meet individual and organizational goals.
  • Monitor performance metrics and implement improvements to achieve operational targets.
  • Assist in workforce planning, resource allocation, and shift scheduling.
  • Coordinate with internal departments (Product, Development) to ensure alignment.
  • Identify operational bottlenecks and drive process optimization initiatives.
  • Handle escalations, resolve conflicts, and support client needs in a timely manner.
  • Prepare and present operational reports and dashboards for leadership review.
  • Support client onboarding, process transitions, and training for new team members.
  • Ensure compliance with company policies, security guidelines, and quality standards.
  • Contribute to strategic planning and execution of short- and long-term business goals.

Qualifications

  • 3–5 years of proven experience
    in the US Healthcare Revenue Cycle Management (RCM) process, with solid exposure to payment posting.
  • Minimum 2 years of team management experience
    , with demonstrated ability to lead, mentor, and motivate teams to achieve operational targets.
  • Strong understanding of
    business operations and management principles
    , including workforce planning, productivity management, and process optimization.
  • Excellent organizational, planning, and leadership skills
    with a track record of managing multiple priorities in a fast-paced environment.
  • Proficiency in
    data analysis and performance metrics
    (Excel, SQL, Power BI, or similar tools) to drive informed decision-making and process improvements.
  • Problem-solving and decision-making abilities
    with the capacity to handle escalations and implement corrective actions.
  • Effective communication and interpersonal skills
    , with the ability to collaborate across teams and interact with clients and leadership.
  • Experience in
    operational and strategic planning
    , including goal setting, capacity planning, and resource allocation.
  • Exposure to
    automation/RPA/AI-driven processes in RCM
    (preferred but not mandatory).
  • Ability to
    work on-site full-time in Cherthala
    and manage day-to-day floor operations, including shift planning and performance monitoring.
  • Bachelor's degree required
  • Flexible to work in
    different shifts
    (morning/evening/night) as per business requirements.

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