Academic Counselor

Career Counsellor will be a member of the primary contact team for students professionals entrepreneurs and other clients interested and will be responsible for assisting them over the phone and directly Major Responsibilities 1 Should be the first and important point of contact for the students clients over telephone enquiry or direct enquiry 2 Understand in detail about each course and suggest potential career paths and set career goals for the students clients 3 Handle inbound and outbound calls completely 4 Career Counsellors should also respond to inquiries manage complaints troubleshoot significant service problems and provide general information 5 Document all calls messages and other contact information according to standard operating procedures Update CRM on daily basis including and especially all incoming enquiries 6 Follow up customer calls where necessary 7 Upsell products and services 8 Complete call logs and reports 9 Manage and communicate effectively the course details or other details required in the case of references leads clients passed on by top management as part of administrative work 10 Contribute participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole Required Qualification 1 Bachelor s degree in any field 2 Should have minimum 1 year experience in Academic Counseling Job Types Full-time Permanent Pay 12 000 00 - 18 000 00 per month Education Bachelor s Required Experience Academic counseling 1 year Required Work Location In person