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Front Desk Receptionist

3 weeks ago

Worli, Maharashtra, India Crown Veterinary Services Pvt Ltd Full time

Job Summary

The Receptionist is responsible for providing exceptional customer service to pet parents, ensuring smooth front desk operations, and supporting overall clinic administration. This role involves managing appointments, handling client queries, maintaining records, and coordinating with veterinarians and support staff to ensure efficient clinic functioning.

Key Responsibilities1. Front Desk Operations

  • Greet clients and pets warmly upon arrival.
  • Manage check-in and check-out process efficiently.
  • Handle phone calls, WhatsApp, emails, and online inquiries.
  • Schedule, reschedule, and confirm appointments.
  • Maintain a clean, organized, and welcoming reception area.

2. Client Service & Communication

  • Provide clear information on services, packages, pricing, and procedures.
  • Assist clients with registration, forms, consent documents, and feedback.
  • Address client concerns professionally and escalate to the manager when needed.
  • Coordinate with pet parents for follow-up visits, vaccinations, and reminders.

3. Billing & Cash Handling

  • Generate invoices and handle billing accurately.
  • Manage cash, card, UPI, and online payments.
  • Maintain daily cash reports and reconcile payments at day-end.
  • Ensure all services are billed correctly.

4. Coordination & Support

  • Coordinate with veterinarians, technicians, and support staff regarding client flow.
  • Ensure timely movement of patients to consultation rooms.
  • Update and maintain client and patient records in the system.
  • Assist in inventory updates, when required.

5. Compliance & Protocols

  • Follow clinic SOPs for hygiene, safety, and client handling.
  • Ensure confidentiality of client and patient information.
  • Report any operational issues to the Clinic Manager.

Skills & Competencies

  • Excellent communication skills (English, Hindi, Marathi).
  • Strong customer service orientation.
  • Ability to multitask in a fast-paced environment.
  • Basic computer proficiency (MS Office, CRM/EMR systems).
  • Positive attitude and team player mindset.

Qualifications & Experience

  • Minimum HSC or Graduate (preferred).
  • 1–3 years of experience in customer service/reception (hospital/clinic/pet industry preferred).
  • Freshers with good communication skills may also apply.

Job Types: Full-time, Permanent

Pay: From ₹30,000.00 per month

Benefits:

  • Provident Fund

Experience:

  • Receptionist: 3 years (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person