Front Desk Receptionist
4 days ago
Welcome and assist handlers and pet owners, ensuring they feel comfortable and well-guided.
- Ensure clients are attended to promptly, minimizing waiting time to under 10 minutes.
- Schedule and manage appointments, optimizing time slots based on the type of visit.
- Confirm follow-up appointments for ongoing consultations with the appropriate veterinarian.
- Place reminder calls to clients one day prior to their scheduled appointment.
- Answer phone calls courteously, encourage appointment scheduling, and address inquiries.
- Maintain and follow up on a missed call log to secure future appointments.
- Relay messages accurately to the relevant veterinary staff.
- Assist with registration, paperwork, and verifying appointments upon patient arrival.
- Process payments, issue receipts, and ensure accurate record-keeping during check-out.
- Maintain a clean, organized, and welcoming waiting area.
- Monitor and communicate wait times to clients to ensure a positive experience.
- Maintain call histories and ensure all patient and appointment details are documented.
- Handle medical records according to clinic policies and privacy regulations.
- Manage cash transactions, reconcile payments daily, and prepare financial reports.
- Provide basic information about the clinic's services and general pet care resources.
- Perform general office tasks such as photocopying, filing, and maintaining inventory.
- Understand and execute emergency protocols, including contacting relevant services when required.
This role requires strong organizational, communication, and interpersonal skills, with a focus on ensuring a positive experience for clients and their pets.
**Shifts: 9am-6pm and 12pm-9pm (should be ok with rotational shifts)**
**Work off: Any 1 day between Monday to Friday, weekends would be working**
**Location : Worli**
**Job Types**: Full-time, Permanent
Pay: ₹40,000.00 - ₹45,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Rotational shift
- Weekend availability
**Education**:
- Bachelor's (preferred)
**Experience**:
- Total work: 10 plus years (preferred)
Work Location: In person
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹40,000.00 per month
**Benefits**:
- Provident Fund
Ability to commute/relocate:
- Worli, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Incase shortlisted are you ready to join immediately
**Experience**:
- Front desk: 3 years (required)
Shift availability:
- Night Shift (required)
Work Location: In person
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