Service Delivery Manager

3 days ago

Mumbai Navi Mumbai Pune, India Ltimindtree Full time ₹ 12,00,000 - ₹ 36,00,000 per year

LTIMindtree hiring Serving Delivery Manager for Mumbai & Pune location

Exp-13 to 17 yrs

Notice period- Immediate to 30 days,

Location - Mumbai/Pune

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Job description-

As a Delivery Manager you will be responsible for the successful delivery of technology solutions and services across multiple projects and accounts. You will lead cross-functional teams, manage client relationships, and ensure alignment with clients strategic goals and compliance standards. This role demands strong leadership, technical acumen, and a customer-centric approach

Project & Service Delivery

  • Oversee end-to-end delivery of IT services including application development, infrastructure, and support.
  • Ensure projects are delivered on time, within budget, and meet quality standards.
  • Manage service-level agreements (SLAs) and operational metrics.

Client & Stakeholder Engagement

  • Build strong relationships with stakeholders to understand business needs and translate them into technical solutions.
  • Provide regular updates, dashboards, and reports to leadership.

Team Leadership & Resource Management

  • Lead and mentor delivery teams including project managers, developers, analysts, and support staff.
  • Manage resource allocation, hiring, and performance reviews.
  • Promote a culture of innovation, accountability, and continuous improvement.

Governance & Compliance

  • Ensure adherence to clients IT governance, cybersecurity, and compliance frameworks.

Support audits and risk assessments in collaboration with InfoSec and compliance teams.

Process Optimization

  • Drive process improvements using Agile, DevOps, and Lean methodologies.

  • Implement best practices for delivery management, incident resolution, and change control.

  • 10+ years of experience in IT delivery management, preferably in large enterprise environments.

  • Proven experience managing complex IT projects and service portfolios.
  • Strong understanding of ITIL, Agile/Scrum, and DevOps practices.
  • Excellent communication, leadership, and stakeholder management skills.

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