Position: Call Center Telesales Agent

3 days ago

Mira Road Mumbai Maharashtra, India VQualify Full time

Position Overview:The Call Center Telesales Agent is responsible for driving online 2w / 3w / 4w loan product sales through proactive selling techniques and exemplary customer service. This role requires strong communication skills, sales acumen, and the ability to handle customer queries effectively.

Key Responsibilities:Sales & Lead Generation:

  • Make outbound calls to potential customers who have dropped leads on digital channels to promote auto loan products and services.
  • Understand customer needs and recommend suitable products/services.
  • Help customers take online loan journeys and get loan sanction letters.
  • Achieve and exceed monthly sales targets.

Customer Service & Management:

  • Handle customer inquiries, providing appropriate solutions and alternatives within the time limits.
  • Process customer orders, ensuring all information is accurate.
  • Keep records of customer interactions, transactions, comments, and complaints.

Product Knowledge:

  • Stay up-to-date with loan products features, benefits, pricing, Rate of interest, EMI, Tenure and other promotional offers.
  • Educate customers about the features and benefits of products and services.

Team Collaboration:

  • Work closely with team members to ensure consistent high-quality service and to share best practices.
  • Attend team meetings and training sessions.

Data Management:

  • Maintain accurate records of calls made and specify the outcome on each call.
  • Update customer records in the company's database as required.

Compliance:

  • Adhere to all company policies, procedures, and ethical standards.
  • Ensure compliance with data protection regulations.

Qualifications & Skills:

  • High school diploma or equivalent; college degree preferred.
  • Previous telesales experience, preferably in an auto loan / vehicle insurance call centre environment.
  • Strong communication skills, both verbal and written.
  • Proficient in computer skills, including CRM software and MS Office.
  • Ability to handle stressful situations and remain calm under pressure.
  • Exceptional negotiation and persuasion skills.
  • Excellent active listening, problem-solving, and organisational skills.
  • Fluency in English, Hindi & Marathi.

Job Type: Full-time

Pay: ₹18, ₹25,000.00 per month

Work Location: In person

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