Call Centre Agent

**Job Title**: Call Center Agent - B2B Customer Engagement

**Location**: Mumbai

**Job Type**: Full-Time / Part-Time

**About Us**:
Damati Group is dedicated to delivering an exceptional customer experience to our valued B2B clients. We prioritize quality, professionalism, and a customer-first approach, reflecting the high standards of top-tier customer service organizations like American Express. Our team works closely with businesses to ensure a seamless and satisfying experience with our products and services.

**Job Summary**:
We are seeking a Call Center Agent to join our team and manage outbound and inbound calls to our B2B client database. This role requires a highly motivated individual with a strong customer service mindset, impeccable communication skills, and a commitment to providing a premium experience for every client. As a Call Center Agent, you will be responsible for building positive client relationships, providing product information, and ensuring satisfaction by addressing any inquiries or issues.

**Responsibilities**:

- **Engage B2B Clients**: Conduct outbound calls to B2B customers from our existing database, maintaining a high level of professionalism and courtesy in every interaction.
- **Deliver Exceptional Customer Service**: Treat each client interaction as an opportunity to demonstrate our commitment to quality and satisfaction, providing a customer experience on par with leading service providers like American Express.
- **Provide Product & Service Information**: Clearly explain our products, services, and any new offerings, tailoring your approach based on the client’s unique needs.
- **Manage Inquiries & Issue Resolution**: Address any questions, concerns, or complaints from clients, aiming to resolve issues efficiently and satisfactorily.
- **Data Management**: Accurately record client interactions, feedback, and outcomes in the CRM system, maintaining an organized and up-to-date client database.
- **Identify Upsell Opportunities**: Recognize and seize opportunities to suggest additional products or services that may benefit the client.
- **Collaborate with Team Members**: Work closely with sales, marketing, and customer service teams to ensure a cohesive approach to customer engagement.
- **Achieve Performance Targets**: Meet individual and team KPIs related to call quality, customer satisfaction, call volume, and resolution times.

**Qualifications**:

- **Experience**: Minimum 1-2 years of experience in a call center, customer service, or client-facing B2B role, with a track record of delivering high-quality service.
- **Communication Skills**: Exceptional verbal communication skills with a polished, professional tone; adept at building rapport and handling objections.
- **Customer-Oriented Attitude**: Strong focus on providing excellent service and ensuring client satisfaction.
- **Problem-Solving Ability**: Resourceful and quick-thinking, with the ability to resolve issues and find effective solutions.
- **Technology Proficiency**: Comfortable using CRM systems, databases, and common call center software.
- **Organizational Skills**: Detail-oriented with strong time management skills, capable of balancing multiple client interactions and follow-ups.
- **Adaptability**: Able to work in a dynamic, fast-paced environment and adjust to client needs as necessary.
- **Preferred**: Background in working with premium B2B clients or high-quality service brands.

**What We Offer**:

- Competitive Salary & Performance-Based Incentives
- Health Benefits (where applicable)
- Ongoing Training & Development Opportunities
- A supportive team culture focused on excellence and growth

If you’re passionate about delivering exceptional service and want to be part of a company that values quality, we’d love to hear from you

Pay: ₹10,000.00 - ₹22,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

**Speak with the employer**
+91 9324987206