Hiring for Production Support Engineer
12 hours ago
Job Description – L1 Production Support Engineer
Location: Bangalore (Work from Office - Expertcallers)
Shift: 24/7 with Rotational Offs
About the Role
We are hiring L1 Production Support Engineers for our 24x7 operations team. The role involves real-time monitoring, incident management, and first-level troubleshooting across applications and infrastructure. You will work with leading monitoring and observability tools and collaborate with L2/L3 teams to ensure high availability and system reliability.
Responsibilities
Ability to investigate issues via configuration screens and write basic SQL queries Support for MSuite, Docsila, Telena, and future products
Monitor applications, services, and infrastructure.
Perform incident detection and escalation as per defined SLAs.
Run and optimize SQL queries (joins, filters, aggregations) for data validation and issue analysis.
Execute SOPs, maintain shift handovers, and update incident logs.
Collaborate with Application Support teams for resolution.
Ensure adherence to ITIL processes (Incident, Problem, Change Management).
Requirements
Bachelor's degree in Computer Science / IT / related field.
1–2 years of experience in Production Support / Monitoring.
Working knowledge or experience in tools like Prometheus, Grafana, Datadog, and Zabbix.
Intermediate SQL skills for troubleshooting and validation.
Knowledge of Linux/Unix basics, networking fundamentals, and log analysis.
Strong problem-solving, communication, and willingness to work in 24/7 rotational shifts.
Job Types: Full-time, Permanent
Pay: ₹35, ₹40,000.00 per month
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
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