Hiring for Production Support Engineer

12 hours ago


Bengaluru, Karnataka, India Bangalore Job Hub Full time ₹ 4,80,000 - ₹ 5,76,000 per year

Job Description – L1 Production Support Engineer

Location: Bangalore (Work from Office - Expertcallers)

Shift: 24/7 with Rotational Offs

About the Role

We are hiring L1 Production Support Engineers for our 24x7 operations team. The role involves real-time monitoring, incident management, and first-level troubleshooting across applications and infrastructure. You will work with leading monitoring and observability tools and collaborate with L2/L3 teams to ensure high availability and system reliability.

Responsibilities

  • Ability to investigate issues via configuration screens and write basic SQL queries Support for MSuite, Docsila, Telena, and future products

  • Monitor applications, services, and infrastructure.

  • Perform incident detection and escalation as per defined SLAs.

  • Run and optimize SQL queries (joins, filters, aggregations) for data validation and issue analysis.

  • Execute SOPs, maintain shift handovers, and update incident logs.

  • Collaborate with Application Support teams for resolution.

  • Ensure adherence to ITIL processes (Incident, Problem, Change Management).

Requirements

  • Bachelor's degree in Computer Science / IT / related field.

  • 1–2 years of experience in Production Support / Monitoring.

  • Working knowledge or experience in tools like Prometheus, Grafana, Datadog, and Zabbix.

  • Intermediate SQL skills for troubleshooting and validation.

  • Knowledge of Linux/Unix basics, networking fundamentals, and log analysis.

  • Strong problem-solving, communication, and willingness to work in 24/7 rotational shifts.

Job Types: Full-time, Permanent

Pay: ₹35, ₹40,000.00 per month

Benefits:

  • Health insurance
  • Life insurance
  • Provident Fund

Work Location: In person


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