Production Support Engineer _ RFPIO

4 days ago

Bengaluru, Karnataka, India Million IQ Solutions Full time ₹ 8,00,000 - ₹ 24,00,000 per year
RFPIO is looking for someone passionate about customer advocacy, improving the customer experience, and providing world-class support for our product. As a Developer/Sr. Developer Support Engineer, you'll work both independently and collaboratively with your team to troubleshoot and resolve highly-technical issues that customers encounter while using our product. You'll partner cross-functionally with our product and engineering teams to drive feedback, improve internal & external tooling, launch new products & features, and deliver an exceptional customer experience.
Essential Responsibilities
  • Troubleshooting and resolving technical support requests created by our customers
  • Serving as the primary point of contact for escalations, working closely with our product and engineering teams to respond to and resolve customer-impacting incidents
  • Building internal documentation that provides your team with the resources they need to perform in their role and external documentation that allows our customers to self-serve
  • Onboarding and training newly hired individual contributors, setting them up for success, and enabling them to confidently engage and respond to our customers
  • Engaging customers and responding to technical questions received from the Customer Support team.
  • Growth mindset, with an unrelenting focus on continuously improving your knowledge and skill set
Education B.E. / M.Sc / MCA in Computer Science or a related technical field
Experience
  • 2 to 6 years of experience in production support
  • Support experience with applications based on Java
  • Rich experience in Relational and no SQL DB
  • Experience in Support and monitoring tools.
  • Good to have React JS/Angular JS/ HTML/Javascript
Knowledge & Skills
  • Strong and Analytical debugging skill
  • Good knowledge in Azure / AWS / Google cloud
Ability
  • Highly self-motivated with the ability to work independently and collaboratively with a high degree of autonomy in a remote work environment
  • Must posses good logical & critical thinking skill
  • Excellent Multitasking skills and communication skills

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