Center Manager

16 hours ago


Ranchi, Jharkhand, India IndiaMART Full time ₹ 9,00,000 - ₹ 12,00,000 per year

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Job Responsibilities:

We are looking for a dynamic professional to manage channel sales partners

for subscription sales via tele-centers. Key responsibilities include team

hiring, stakeholder engagement, training, KPI tracking, performance

monitoring, and process improvement. The role also involves coordinating

with product/data teams, ensuring timely payouts, and preparing

performance reports.

  • Channel Development: Manage multiple channel sales partners for subscription sales through tele-centers, adhering to SOPs, SLAs, and pricing models.
  • Team Management: Drive hiring to meet manpower targets and maintain team productivity.
  • Stakeholder Engagement: Communicate with stakeholders to resolve operational challenges.
  • Training: Conduct onboarding and ongoing training to ensure knowledge transfer and product/process updates.
  • Performance Monitoring: Track KPIs like data usage and lead conversion to boost productivity.
  • Operational Evaluation: Monitor metrics such as calls, talk time, and pitch quality to optimize performance.
  • Compliance & Payouts: Ensure accurate and timely partner payouts after due diligence.
  • Cross-Functional Collaboration: Work with product and data teams to improve lead quality and process efficiency.
  • Reporting: Prepare regular performance reports for management and internal review.

Key Skills:

  • Team Leadership: Extensive experience in building and managing large teams of 40+ members, fostering collaboration and high performance.
  • Relationship Building: Develop strong rapport with team members using a consultative sales approach to drive engagement and productivity.
  • Effective Communication: Excellent listening, questioning, and networking skills to foster meaningful connections and drive results.
  • Reporting & Analysis: Expertise in report management, data analysis, and aligning insights with business objectives for informed decision-making

Experience and Education:

  • MBA graduate with strong academics
  • 3+ yrs. of experience in Sales / Acquisition / Retention
  • Preference for candidates with team handling experience of 40+ team members in last 2yrs

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