Real Time Analyst

1 week ago


Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:

  • Monitor real-time call center operations using Genesis and Avaya.
  • Ensure adherence to SLAs and KPIs to maintain service excellence.
  • Manage agent schedules, break times, and shift adherence efficiently.
  • Make real-time adjustments to optimize resource allocation.
  • Generate and analyze performance reports to provide actionable insights.
  • Collaborate with team leaders and managers to enhance operational efficiency.

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