Real Time Senior Analyst

2 weeks ago


Navi Mumbai, Maharashtra, India eClerx Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

Main Responsibilities:

  • Manage the call\Chat volume, daily attendance and program break schedules
  • Assist with creation if metrics and targets for services
  • Work closely with the operations team to analyze and help improve their delivery processes
  • Generate ideas for process and service improvement planning
  • Produce daily, biweekly and monthly internal reports
  • Assist with projects and other duties as requested or assigned

Skills and Qualifications:

  • Must have Microsoft Excel skills
  • Ability to create reports in Excel and forecast results
  • Attention to detail and high level of accuracy
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Previous call center experience required
  • Previous Work Force Management experience required

Shifts-Rotational shifts and week offs

5 Days working 2 days off

Interested candidate can reach


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