Real Time Senior Analyst

Job descriptionWould be responsible for Real time queue monitoring (RTQM)Would be responsible for sending Intraday reporting (Hourly Interval Reports, ProductivityReports)Will have to manage client InteractionWould constantly monitor, track, document and communicate real time floor activities in termsof adherence to process defined AUX/ ACW/ BREAKS &...

Real-Time Analyst (RTA) Workforce Management | Lumina DatamaticsExperience Required: 2+ years in RTA Work Location: Andheri East, Mumbai(Work from Office)Job Type: Full-time | US Shift-based (24x7 Rotational)About the CompanyLumina Datamatics is a trusted partner providing Content Services, Retail Support Services, and Technology Solutions to global leaders...

We at Sterling customer experience India Pvt ltd are Hiring for RTANOTE: ONLY CANDIDATES FROM MUMBAI SHOULD APPLYHere are the main responsibilities of a real-time analyst in a contact center, particularly when managing workflow and delegating tasks for a back-office team:Core ResponsibilitiesReal-Time Monitoring:o Oversee live dashboards and reports to...

About the RoleWe are looking for a detail-oriented and analytical professional with strong knowledge of Real Time Analysis (RTA) along with Workforce Management (WFM). The candidate will be responsible for monitoring, analyzing, and managing real-time activities to ensure optimum utilization of resources and achievement of business SLAs.Key...

Monitor real-time performance metrics such as Line Adherence, call volumes, SLA & agent availability across multiple channels (phone, chat, email, etc.). Identify & address deviations from planned schedules such as under-staffing or over-staffing. Required Candidate profile5+ yrs exp in RTA with min 1yr as TL must. Should be of working in Rotating Shifts &...

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

Job Description:Monitor real-time call center operations using Genesis and Avaya.Ensure adherence to SLAs and KPIs to maintain service excellence.Manage agent schedules, break times, and shift adherence efficiently.Make real-time adjustments to optimize resource allocation.Generate and analyze performance reports to provide actionable insights.Collaborate...

Who We Are: Real (Nasdaq: REAX) is a publicly traded, fast-growing global real estate brokerage powered by technology and driven by people. Since our founding in 2014, we've been reimagining the residential real estate experience. With operations across the U.S., Canada, India, and the District of Columbia, we're leading the industry with our cutting-edge...

Who We Are:Real (Nasdaq: REAX) is a publicly traded, fast-growing global real estate brokerage powered by technology and driven by people. Since our founding in 2014, we've been reimagining the residential real estate experience. With operations across the U.S., Canada, India, and the District of Columbia, we're leading the industry with our cutting-edge...

Company DescriptionFounded in 2016, Galleon Consultants is a global management consulting firm offering specialized services to large and multinational corporations across Australia, USA, Canada, Philippines, UK, and India. Our primary focus areas include Executive Search & Recruitment, Legal Services, Financial Services, Marketing & Automation, and Market...