Client Relationship Manager

2 days ago


Mohali, Punjab, India Cascade Buildtech Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Position:
CRM Manager – Real Estate

Location:
Sec-62, Mohali

Experience:
3 years in real estate CRM

Salary:
As per industry standards

Employment Type:
Full-time | On-site

Key Responsibilities

  • Manage the complete post-sales customer journey—from booking to possession
  • Maintain and update CRM software with accurate customer data, payment schedules, and documentation
  • Coordinate with sales, accounts, and site teams to ensure timely demand letters, receipts, and handovers
  • Handle customer queries, grievances, and escalations with professionalism and empathy
  • Ensure timely collection follow-ups and maintain MIS reports for management
  • Drive customer satisfaction through regular communication, updates, and engagement initiatives
  • Ensure compliance with RERA and other statutory documentation

Requirements

  • Graduate/Postgraduate with 3 years of CRM experience in real estate
  • Proficient in CRM tools, MS Excel, and documentation workflows
  • Strong communication and interpersonal skills
  • Detail-oriented with a customer-first mindset
  • Ability to manage multiple projects and deadlines

Preferred

  • Experience with ERP/CRM platforms like Salesforce, Zoho, or custom real estate CRMs
  • Familiarity with RERA processes and possession formalities

To Apply:

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