Customer Support Executive

1 day ago


Kozhikode, Kerala, India Western International Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Principle Accountability:

  • Handling customer queries.
  • Mapping and aligning departments to resolve customer queries through ticketing system.
  • Answering customer calls.

Job Responsibilities:

  • Handle customer inquiries received through various channels including phone calls, emails, live chat, and social media.
  • Respond promptly to customer queries, ensuring resolution in a timely and professional manner.
  • Log and track customer queries and issues through our ticketing system, ensuring accurate and complete documentation.
  • Provide clear, concise information to customers and assist in resolving issues efficiently.
  • Escalate unresolved issues promptly to the appropriate department.
  • Monitor customer complaints and follow-up to ensure issues are effectively resolved.
  • Regularly update knowledge of company products, services, and policies to ensure accurate customer information.

KPI:

  • Average Response Time
  • Ticket Resolution Time
  • Volume of Resolved Tickets per Day

**Arabic & English- Speaking, reading and writing skills mandatory



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