
Customer Support Executive
1 day ago
Principle Accountability:
- Handling customer queries.
- Mapping and aligning departments to resolve customer queries through ticketing system.
- Answering customer calls.
Job Responsibilities:
- Handle customer inquiries received through various channels including phone calls, emails, live chat, and social media.
- Respond promptly to customer queries, ensuring resolution in a timely and professional manner.
- Log and track customer queries and issues through our ticketing system, ensuring accurate and complete documentation.
- Provide clear, concise information to customers and assist in resolving issues efficiently.
- Escalate unresolved issues promptly to the appropriate department.
- Monitor customer complaints and follow-up to ensure issues are effectively resolved.
- Regularly update knowledge of company products, services, and policies to ensure accurate customer information.
KPI:
- Average Response Time
- Ticket Resolution Time
- Volume of Resolved Tickets per Day
**Arabic & English- Speaking, reading and writing skills mandatory
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