Customer Support Engineer

7 hours ago

Nagpur, Maharashtra, India Ferromonk Steel Structures Pvt ltd Full time ₹ 1,44,47,684 - ₹ 36,57,77,188 per year

Job Title : Customer Support Engineer (Coordinator)

Company: Ferromonk Steel Structures Pvt. Ltd.

Industry: Pre-Engineered Buildings (PEB)

Location: [Insert Location]

Job Type: Full-time

Department: Customer Support / Project Coordination

Reports To: Operations Manager / Customer Relations Head

About Ferromonk Steel Structures Pvt. Ltd.:

Ferromonk Steel Structures Pvt. Ltd. is a trusted name in the Pre-Engineered Building (PEB) industry, delivering innovative, efficient, and customized steel structure solutions for industrial, commercial, and infrastructure projects. We are committed to engineering precision, timely execution, and exceptional customer service across every project we undertake.

Job Summary:

We are seeking a motivated and detail-oriented Customer Support Engineer (Coordinator) to act as the central point of communication between clients and internal teams. Your key responsibility will be to manage customer interactions related to ongoing PEB projects, ensure clear and timely coordination with departments such as design, production, and site execution, and support smooth delivery as per client expectations.

This role is critical in ensuring project alignment, timely execution, and high customer satisfaction in a technical and project-driven environment.

Key Responsibilities:

  • Act as a single point of contact for assigned customers during the project execution phase.
  • Maintain regular communication with clients regarding project progress, timelines, deliverables, and any issues.
  • Coordinate with internal departments including design, detailing, production, dispatch/logistics, and erection teams to ensure smooth workflow and adherence to deadlines.
  • Track project milestones and proactively follow up with internal stakeholders to avoid delays.
  • Document and manage customer requirements, changes, feedback, and approvals throughout the project lifecycle.
  • Facilitate resolution of client queries or concerns by working with technical teams.
  • Ensure timely sharing of project updates, drawings, BOQs, and dispatch schedules with clients.
  • Maintain strong customer relationships and support repeat business by providing excellent service.

Qualifications & Skills:

  • Bachelor's Degree in Civil / Mechanical Engineering or related field.
  • 1–3 years of experience in a coordination or support role in the PEB, steel structures, or construction industry.
  • Good understanding of PEB project lifecycle and terminology (drawings, BOQs, production schedules, etc.).
  • Strong interpersonal and communication skills – able to manage client expectations professionally.
  • Proficiency in MS Office (especially Excel and Outlook); familiarity with project management or ERP tools is a plus.
  • Strong organizational skills with attention to detail and ability to handle multiple ongoing projects.
  • A problem-solving, customer-centric approach with a willingness to take initiative.

What We Offer:

  • Opportunity to work with one of the emerging leaders in India's PEB industry.
  • Exposure to large-scale industrial and infrastructure projects.
  • Supportive and growth-oriented work environment.
  • Competitive salary and employee benefits.

Job Type: Full-time

Pay: ₹11, ₹30,391.95 per month

Work Location: In person

Speak with the employer

  • Customer Support Engineer

    3 days ago

    Nagpur, Maharashtra, India Siemens Healthineers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Installation & Service support for equipment such as MRI/ CT/Cath Lab/Digital X ray.Handling breakdowns, updates call, safety checks and closure of calls.Routine maintenance, tune ups, calibration, quality checks of the systems to ensure uptime of systems.Machine demonstrations and first level application to user.Remote service through Siemens Remote Service...

  • Customer Support Executive

    2 weeks ago

    Nagpur, Maharashtra, India Claim Genius Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionBased in Edison, New Jersey, USA, with development centers in Pune, Nagpur & Hyderabad, India, Claim Genius Inc is the world leader in AI-based vehicle inspection solutions. Our comprehensive suite of AI inspection solutions spans the entire vehicle lifecycle, including insurance underwriting, claims, lease & rental, transportation,...

  • Customer Support Executive

    4 days ago

    Nagpur, Maharashtra, India GoodFaith Pharma IMPEX Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About Us :- GoodFaith PHARMA IMPEX is a leading pharmaceutical company that values customer satisfaction and strives to deliver exceptional service. We are looking for a Customer support Executive to join our team and help us achieve our customer - centric goals.Job Summary:- We are seeking a highly motivated and customer focused individual to join our...

  • Customer Support Specialist

    4 days ago

    Nagpur, Maharashtra, India NetRTech Solutions LLP Full time ₹ 26,000 - ₹ 36,000 per year

    Job descriptionCompany DescriptionNetTech Solutions LLP is a company based is specialized in placements, technology consulting, project execution, product development, sales, and training. Our expertise in these areas allows us to provide innovative solutions to our clients and deliver exceptional results.Role DescriptionCustomer Service Representative -...

  • Customer Support Executive

    3 weeks ago

    Nagpur, Maharashtra, India Lisa manpower Full time

    Job Title - Customer support Executive Process - DU Telecom - Voice Process Customer Service Role Upselling - OB Location - Airoli Salary - 20k - 23k Additional Perks - Attractive incentives Travel allowance cab facility Experience required - freshers and experienced can apply Fresher Salary - 16400 ...

  • IT Support Engineer

    2 days ago

    Nagpur, Maharashtra, India Rpr Data Services Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Summary:We are seeking a skilled and proactive IT Support Engineer with 4 years of hands-on experience in networking, FTP management, and IT infrastructure support. The ideal candidate will be responsible for maintaining smooth IT operations, troubleshooting technical issues, and ensuring secure and efficient data transfer processes across the...

  • Customer Support

    2 days ago

    Nagpur, Maharashtra, India Devdort Full time ₹ 26,000 - ₹ 38,000 per year

    We are conducting a recruitment drive in Your City for the role of Chat Customer Service Representative. Selected candidates will be required to relocate to Ahmedabad, Gujarat and work on-site.Job Details:Location (Workplace): Ahmedabad, Gujarat (On-site)Position: Chat Customer Service RepresentativeSalary Range: ₹26,000 – ₹38,000 (CTC monthly,...

  • senior support engineer

    1 week ago

    Nagpur, Maharashtra, India HCLTech Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The Support Lead plays a vital role in enhancing customer satisfaction through effective troubleshooting and resolution of complex issues. This position focuses on executing continuous improvement initiatives, conducting root cause analyses, and providing technical guidance to team members. The Support Lead ensures that the support team operates efficiently,...

  • Remote Desktop support Engineer

    3 weeks ago

    Nagpur, Maharashtra, India People Prime Worldwide Full time

    About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society. Job...

  • Desktop Support Engineer

    1 week ago

    Nagpur, Maharashtra, India Sath Strategic Services pvt. ltd. Full time ₹ 1,68,000 - ₹ 1,92,000 per year

    *Profile- Desktop Support Engineer*Location - Ramdaspeth, Nagpur*Salary - 14,000 To 16,000*Experience - 1 To 2 Years*Only Male*Qualification - Technical BackgroundContact hr RutujaJob Types: Full-time, PermanentPay: ₹14, ₹16,000.00 per month