Administrator - Wintel & Virtualization (WV1)

4 days ago

Bengaluru, Karnataka, India Microland Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description:Education Qualification :Any Graduate (Engineering / Science) Skills :Primary -> Technology | Operating System | Knowledge on performance management for OS | 2 - KnowledgeablePrimary -> Technology | (Operating) System Administration|Windows Server Administration | 2 - KnowledgeableSecondary -> Technology | Operating System|Working knowledge on multiple Windows OS platforms, OS configuration on different roles - Domain, WINS, DNS, DHCP, IIS, WSUS | 2 - Knowledgeable Certification :Technology | OS 201 with Windows, Windows Server Administration, Virtualization Fundamentals & Vmware -201 Delivery Skills:1. Proactive monitoring and investigation of logs: Initiate Windows, VMWare, HyperV administration, troubleshooting, investigate to identify the possible issues, locate the device or service causing the issue. Record the findings and analysis in to the ticket2. Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps.3. Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians4. Process Compliance: Gather information from vendor, customer, analysis from the troubleshooting or investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined processPrepare a detailed report on the plan of action for the existing tickets for the next shift engineer (Shift Handover Report)Followthrough and execute the various Escalation Matrix (Vendor , Internal and Customer defined)Ensure tickets are closed post user,customer communicationConstantly track tickets for SLA adherence and escalate on deviations as defined in the processLocation:India - BengaluruCreated On:21-Apr-2025

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